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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pictures of room on Expedia is not correct and misleading. For 2 bedroom suites they do not have 2 queen beds in one room. All they have single queen bed in each room. Elevator was not working and out of order. Free breakfast is a joke. They have muffins and oat meal but not enough muffins to serve you.
Business response:
Dear Rizwan, Thank you for reviewing our hotel. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your comments and your patience. It was our pleasure hosting ... read more
The whole family went on a trip and needed a kitchen, so I booked it, but the sofa bed was so dirty that I couldn't use it, and my husband, who slept in another room, was bitten by bugs everywhere and we had to wash everything out of embarrassment as soon as we got home.
Business response:
Dear Kelly, Thank you for sharing the specifics of your visit. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel... read more
The power went out and when it came back on internet was down for a few hours.
Business response:
Dear Dennis, Thank you for taking the time to rate your visit. We apologize for the inconvenience caused by the power outage, which also affected the internet connectivity. Unfortunately, such situations are beyond our control, but we are working on measures to minimize their impact in the future. We appreciate your understanding and hope that you'll give us another opportunity to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
The room itself was spacious and fairly clean. The beds were comfortable. The elevator did not work, and we had to carry our luggage up three flights of stairs. There was no kitchenware in the unit even though there was a kitchen. We had to go collect plates, utensils, pots and pans on our own from the front desk and lug them back to our unit up three flights of stairs. There was also a power outage in the middle of the night. The breakfast was also very poor. Packet oatmeal and muffins. We will not be staying at an Extended... read more
Business response:
Dear Evelyn, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We appreciate your feedback and assure you that we will investigate further to ensure we can improve our services for our guests. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the fut... read more
The staff here were friendly and helpful. But the place is not a typical hotel. As far as i can tell it caters to people looking for long stays, perhaps short term rental? The first room i was put in was being repaired and was not totally clean. At my request i was moved to a second room which was fine, overall.There is no airport shuttle.
Business response:
Dear Kevin, Thank you for your kind compliments and helpful suggestions for improvement. We sincerely apologize for any inconvenience caused and will take steps to enhance our service delivery and maintain consistency. We appreciate your patience and hope to welcome you back for the flawless experience that you deserve.Sincerely,Hotel Management
The person who checked me in (Toni) was on a personal call on their cell phone the entire time. Barely acknowledged me. I couldn’t even tell when they were speaking to me or the person on the phone. Area in and around the hotel is dirty. Rooms isn’t very clean and the whole hallway is dirty and smells bad. Will not stay here again.
Business response:
Dear Douglas, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.