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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were very friendly but my room smelled like animal urine and I had to switch rooms, the new room didn't smell bad but the water pressure in the shower was horrible. The parking is extremely limited and not very well lit, I thought the hotel was closed when I arrived.
Business response:
Dear Elbert, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you encountered with the initial room and water pressure. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. Regarding parking, we'll explore ways to improve visibility. We hope to welcome you again for a more enjoyable stay.Sincerely,Hotel Management
Stop advertising breakfast if all you're offering is a cup of coffee and a muffin the size of a ping pong ball. And quit using the excuse of covid - that was a tired explanation perpetrated by the politicians then and it's even more tired now. Other than that, the stay was great and service was good too.
Business response:
Dear Anthony, Thank you for staying with us and taking the time to write a review. We are glad your overall experience was pleasant; however, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Chantilly.Sincerely,Hotel Management
Place Needa Lots of Work Terrible place. We were there a full week. Door to our building was broken. Never fixed. Stove burner was broken. No water pressure for showers. Not clean. Hallway smells. Carpet is filthy. COCKROACHES in the kitchen. No place to dump trash outside. We won’t be back.
Business response:
Dear Charles, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future gues... read more
Both buildings are roach infested! Unsafe to sleep it’s filled with chemicals their bombing to kill roaches this place must be shut down! First room was infested with roaches and chemicals they promised building across didn’t have any roaches and it was worse then first building and the elevator doesn’t work!!!
Business response:
Dear Josvany, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience... read more
Worst hotel i have ever been. The area is good but the rooms are very very dirty. Walls are dirty, oven is black and greesy with unclean food. And the worst thing is the insects in the kitchen area too many small cockroach.
Dark, no light had a dard time finsing the hotel. Door had trouble locking on the room. Also stated free breakfast, but was only muffins and out of coffee.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the st... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.