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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged $10 for checking out at 11:30pm. And they will save driver's license/personal info for everyone who stays in.
Business response:
Dear Guest, We apologize for any inconvenience caused by our late checkout fee policy and the collection of guest information. These policies are in place to ensure the security and smooth operation of our hotel. Your feedback is valuable, and we will review these procedures to ensure they align with our guests' expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
There was no included breakfast- though cheerfully advertised. There were no kitchen items (cups, utensils, plates, paper towels, etc.) which is unacceptable for extended/quasi residential facilities. You could request them, but the point is to HAVE them. ALL OF THE WASHERS in the building were out of order. A person on duty offered to fix them, but after paying $5 for watered down detergent and climbing the stairs to wash my jeans that oil had spilled on during my travel - I just didn't want to be bothered. The ice machine ... read more
Business response:
Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ch... read more
I could hear people having sex all night No hot water in the shower Trans dude knocked on my door randomly
Business response:
Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Rude and property has roaches Won't return my incidental fee because I had a nosebleed and got a spot on the sheets.
Business response:
Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
No Hot Water While the staff was extremely friendly, the accommodations were greatly lacking. There was no hot water in the bathtub/shower. Facility was dirty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. This is not reflective of our usual service standards, and we're genuinely sorry for any inconvenience caused. Your feedback is invaluable in our continuous efforts to improve, and we will utilize your insights to identify how we can enhance our guest experience moving forward. We appreciate your kind words about our courteous team members and hope you'll con... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.