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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was run down and we saw 2 roaches in the kitchen. We reported the issue and never heard back. We stayed just one night and switched to another hotel in the area. There were random stains on the ceiling, walls, and curtains. Some of the security doors for the building didn't work and others were propped open with rocks. So anyone could access the building at any time.
Business response:
Dear Terra, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We assure you that the safety and well-being of our guests are our top priority. Rest assured that we take your concerns seriously and will promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you ... read more
It was nasty
Business response:
Dear Bradley, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
4/10 Upon arriving, the hotel was not illuminated, which made it hard to figure out where I needed to go. Absolutely nothing was illuminated; it made it seem like the place was closed. After checking in, I received the room keys, but the keys didn’t work, so I had to walk back to the front desk, which sucked because I was tired and ready to shower and then go to sleep. The front desk attendant told me the door to get in wasn’t working, but that wasn’t told to me before. He got the door open, and then I went to my room. The s... read more
Business response:
Dear Guest, We are truly sorry to learn about the challenges you faced during your stay, from the lack of illumination upon arrival to issues with the room keys and cleanliness concerns. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measure... read more
The staff were very friendly but my room smelled like animal urine and I had to switch rooms, the new room didn't smell bad but the water pressure in the shower was horrible. The parking is extremely limited and not very well lit, I thought the hotel was closed when I arrived.
Business response:
Dear Elbert, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you encountered with the initial room and water pressure. Your feedback is valuable, and we'll address these concerns to enhance the overall guest experience. Regarding parking, we'll explore ways to improve visibility. We hope to welcome you again for a more enjoyable stay.Sincerely,Hotel Management
Stop advertising breakfast if all you're offering is a cup of coffee and a muffin the size of a ping pong ball. And quit using the excuse of covid - that was a tired explanation perpetrated by the politicians then and it's even more tired now. Other than that, the stay was great and service was good too.
Business response:
Dear Anthony, Thank you for staying with us and taking the time to write a review. We are glad your overall experience was pleasant; however, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Chantilly.Sincerely,Hotel Management
Place Needa Lots of Work Terrible place. We were there a full week. Door to our building was broken. Never fixed. Stove burner was broken. No water pressure for showers. Not clean. Hallway smells. Carpet is filthy. COCKROACHES in the kitchen. No place to dump trash outside. We won’t be back.
Business response:
Dear Charles, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this caused you. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future gues... read more
Both buildings are roach infested! Unsafe to sleep it’s filled with chemicals their bombing to kill roaches this place must be shut down! First room was infested with roaches and chemicals they promised building across didn’t have any roaches and it was worse then first building and the elevator doesn’t work!!!
Business response:
Dear Josvany, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.