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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear your stay was not up to standard. Could you please provide me with details as to what we could have done better.
Réceptionniste incompétent Rien à redire sur la chambre. Je note mal cet hôtel pour l’attitude du réceptionniste qui a refusé de me donner une facture alors que j’ai choisi l’option de payer à l’hôtel et cela même après un appel d’hôtel.com
Business response:
Dear Raphael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Great staff, lots of cockroaches The front desk staff was wonderful and very friendly but I will never stay here again. The room was infested with roaches, despite the fact that there was a leftover bug fogger on the counter. I just hope none ended coming home with me. We were on the 3rd floor but the elevator was broken. The "secure" entry doors were not working - one had a rock propping it open. Every single smoke detector in mmy room was disconnected and laying on a table. The stairs and hallways had trash laying around. ... read more
Business response:
Dear Guest, We hope to have the opportunity to make your next stay with us outstanding in every respect. It is lovely to know that your interactions with our front desk staff have been so exceptional. We will certainly share your words of appreciation with them. However, we apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address t... read more
When we arrived we told they didn't have our room because Expedia is overbooking their hotels. They offered two separate, smaller rooms for my family. When we went our rooms, we found bugs in both bathrooms and promptly left. Doesn't look like the pictures on the website. Very, very worn and dirty.
Business response:
Dear Russell, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that your room was not available and that you encountered cleanliness issues. Please rest assured that we take your feedback seriously and are actively addressing these concerns with our team to ensure they are not repeated. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management
Found insects in our room. The room also had a bad oder.
Business response:
Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management
Incredibly uncomfortable and inconvenient Outdated, uncomfortable, messy. Room smelled like a dead animal combined with gas leak smell, very bad. Guest service smelled and tried to spray with odor eliminator, did not work. Manager credited one-night stay to remedy. Deposit was not processed returned until we followed up 10 days after as promised. Afternoon customer service on day 2 purposely and knowingly ehlxhibited utter disinterest and rudeness in words and actions with the bad odor issue. Embarrassed to have experienced ... read more
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for not meeting your expectations regarding cleanliness and the unpleasant odor during your stay. This doesn't reflect our usual standards, and we're actively addressing this isolated incident. Your feedback is invaluable and will guide our ongoing efforts to enhance our property. We're committed to regaining your trust and providing a much-improved experience in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel... read more
Not a single sign on the place. Spent the night going in circles trying to find iy
Business response:
Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better exper... read more
Listing said breakfast ibcluded. Mini muffins, granola bars and instant oatmeal. Yhis was misleading and terrible. We arrived very late after driving all night to find ourvroom was canceled duevto no show. The did find us acroom but a phone call priorvto canceling would gave been nice.
Business response:
Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.