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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and property has roaches Won't return my incidental fee because I had a nosebleed and got a spot on the sheets.
Business response:
Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
No Hot Water While the staff was extremely friendly, the accommodations were greatly lacking. There was no hot water in the bathtub/shower. Facility was dirty.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. This is not reflective of our usual service standards, and we're genuinely sorry for any inconvenience caused. Your feedback is invaluable in our continuous efforts to improve, and we will utilize your insights to identify how we can enhance our guest experience moving forward. We appreciate your kind words about our courteous team members and hope you'll con... read more
My room was infested with roaches and property management refused to give a refund
Business response:
Dear Eric, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
Don’t want to listen to a proper reason
Business response:
Dear Muhammad, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Terrible and trashy Room was covered in bed bugs, front desk person upon check in was rude and felt bothered by is.
Business response:
Dear Cameron, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.