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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room. Toilet clogged. Very bad stay, staff was average.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
First room looked untouched from last occupant The attendants at the Hotel was talking with someone else the during the entire check in process. Once we got up to our room, things got worse. The room had a terrible odor. Looked like there was a bag of groceries. No Sheets on the bed. Starbucks Coffee on the table. We returned to the front desk that was acceptable but still had a strong odor of cleaner that seemed like it was designed to mask smells the room.
Business response:
James, thank you for your feedback. We apologize for the odor and service issues you experienced during your feedback. Please be assured that we have discussed your feedback with the appropriate teams, and we’re working with our team to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Both days I asked about the icemaker which did not work in my room. I was treated like an idiot since they thought I could not work one. I even asked for trays to make my own ice and never got them either
Business response:
Andy, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I didn't like that the property had roaches, and that the hotel room smelled of cigarette smoke, there were not any pillows, the tv remote was missing and it didn't have a trash can.
Business response:
We are extremely sorry for the issues you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just OK. I would not stay again. Comparing to other hotel chains, this one seems to be a poor one.
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Bed hard as a ROCK may as well slept outside on the ground ..... let out sofa bed and animal hair everywhere
Business response:
Kevin, please accept our sincerest apologies for the cleanliness issue you experienced and that you found our mattress to be uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Filthy. Toilet didn't flush properly, kitchen sink had scum, bugs and other things that were left behind from a clog and never cleaned up, the heat/ac unit was louder than the airplanes a block away, microwave dirty.
Business response:
Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Mirror in bathroom was dirty, it had not been cleaned at all. There was trash in a drawer. The microwave was dirty or it was so old that even if it got cleaned it still looked very dirty. It’s just not comfortable to sleep in a room you know was not cleaned right. I wish I could get my money back.
Business response:
Daniel, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The parking lot was extremely small and not conducive to travelers with trailers. The grounds and lobby had trash lying all over it. Our non smoking room smelled like someone I had just finished smoking a pack of cigarettes. There were stains all over the carpet. There were baby cockroaches running around the room. The TV remote was missing. The overall room cleanliness was nonexistent. I would never stay there again. Avoid this place.
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered during your stay and regret the inconvenience it caused. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our future guest's experience. Once more, we apologize and hope you will afford us an o... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.