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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No supplies The hotel and staff were just average. However, the hotel was short on MANY supplies. There were two of us in the room, only provided 2 towels and 1 washrag. No dishes, pots, pans or eating utensils, fork, knives etc. No ice machine on site, ice maker in our refrigerator barely worked, no front desk staff after 11 pm
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Very bad and not clean We didn’t enjoy the stay. The room was not clean. The pillows smelled of cigarettes and the room was not cleaned well
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Dirty unsafe hotel, with Roaches. Bathroom needed cleaning - shower was dirty, with shower curtain. The toilet was nasty. No toilet paper and paper. Spoted wash clothes, dirty floor. The white refrigerator doors handles were brown with dirt. I killed 3 roaches, 2 in the bathroom, and 1 in the kitchen. The pillows were absolutely disgusting, and had no pillow protectors on them. I was a late check-in (pass midnight) so I ride out the night without pillows, shower, or toilet paper. In the morning the toilet working at all. The... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
The hotel was horrible. There were no clean towels. The toilet didn’t work. There was no staff to offer assistance. The worst part is that they had cats roaming all over the hotel.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Worse hotel in memory. I’ve traveled a lot and this was the worse. Toilet tissue holder coming out of wall, light switch cover plate laying on bathroom vanity, remote did not work #paperweight. Had to remove stopper from bathroom sink to drain. Staff did nothing to correct deficiencies.
Business response:
Ray, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very poor customer service On 29 June 2018 I arrived at the hotel at 1 in the morning due to some circumstances that prevented me from leaving as planned for my 5 hr drive to Charleston. When I arrived to check in I was rudely told “ our computers are doing an audit update and I can’t check you for another 15 mins “ I asked if check in can be completed on paper. I was told no we can’t. I then stated this is ridiculous. I was then told “ well check in was at 3pm.” And no,I am not joking. That came out of her mouth. I stated I... read more
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our ho... read more
Would not stay here The hotel smelled like smoke. My room smelled like smoke. The mattress had old blood stains. My blanket had cigarette burns. Was disappointing
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We have strict policies where we prohibit smoking in our hotel. We appreciate you for bringing this to our attention so we can address it appropriately. Thanks again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Booked a room for 4 people but was put in a room that slept 3
Business response:
Thanks for sharing your feedback with us. We sincerely apologize for the reservation issue you encountered and regret the inconvenience it caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.