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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy The first room had roaches and dirty the secon room was somewhat clean i do have photos but dont want to display
Business response:
Dear CINTHIA,Thank you for being our guest. Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thata few expectations were not met, and we regret that there were cleanliness issues in the room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Please consider this a rare case and return for a better experience.Sincerely,Hotel Management
The property was very run down. The furniture was old and dirty. Cabinets in the bathroom were falling apart. There were bugs in the room. Not bedbugs, but roaches.
Business response:
Dear Tracy, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to ... read more
Filthy, no one at front desk, stained sheets, they didn’t serve actual breakfast- it was packaged muffins and some oatmeal. Will NEVER stay here again. Do not recommend.
Business response:
Dear Jessica,Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
They cancelled our reservations even after we called them and told them we would be late
Business response:
Dear Darren, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please feel free to connect for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Bad
Business response:
Dear Tim, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.