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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is understaffed. Its a two person show at this hotel. The staff is friendly but two people can't run a hotel. At night the front desk person has to do everything even if he/she has to leave desk unattended for a while
Business response:
Dear Donnell, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Sincerely,Hotel Management
Worse hotel EVER Im not sure how this property is on here. I understand issues and problems, but room 338 had a broken AC first. 2nd you oversold the rooms. Then its so hot in the room it was cooler outside. Third, slept on the couch to try and stay cooler, end up with bed bug bites. Not to mention the roaches we saw crawling around. Staff was helpful, but your cleaning crew is horrid. Totally unacceptable!
Business response:
Dear Sean, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
Horrible I reserved the hotel online and went up there about an hour afterwards and the front desk was closed. I had to go get another hotel which costed more. I called to try to get a refund and the hotel will not give me a refund. Why was I able to make a reservation if they were about to close?
Business response:
Dear Kimm, Thank you for your feedback. We apologize for the reservation issues and that you could not stay with us this time. This differs from the kind of service we aim to provide, and we will look into the issues and ensure this does not happen again. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly. We hope this is... read more
sell ratings and then when you arrive tired of working they only tell you that there are no rooms after you paid
Business response:
Dear Leidy, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
The first room the light did not work. They put us in a second room and there were roaches. We then cancelled the reservation and moved to another motel.
Business response:
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your remarks are shared with our team members to review and take action. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
There was no bed clothes for the pull out sofa. I woke up with roaches in the bed. Not enough towels in the room. Check - in was long. The internet was down.
Business response:
Dear Anesha, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We sincerely apologize for the issues you had with the sofa bed in your suite. We regret the frustrations you experienced, and we are very gr... read more
Mold in the bathrooms. No towels, shower curtains, etc. blood drain on a mattress. Poor quality all around
Business response:
Dear Nathaniel, Thank you for choosing us and also for your review. We sincerely apologize for not meeting your expectations during your visit. Thank you for providing us with your feedback on the areas that we can improve. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
Unsatisfied I made a reservation for this hotel and was unable to stay. They were unable to find my reservation and I wasn't able to get my money back. They said the system kicked back my reservation because it was only for one night. I've never heard of that before smh. Truely unsatisfied!
Business response:
Dear Earling, Thank you for the feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to look into the matter to see what went wrong, and be assured we will take appropriate action where necessary. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.