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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was full of roaches
Business response:
Dear Angela, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience; we hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management
What I liked: Location. Everything is within walking distance. Close to the airport. What I did not like: The front desk agent was not at the front desk when I arrived. Had to wait 20 minutes to check-in. The lady was on her personal phone the whole time she was checking me in. No greetings or information about the hotels facilities or elevator location. The room was not properly clean and the refrigerator was pretty disgusting. Would I stay here again? I doubt it.
Business response:
Dear Reina, Thank you for taking the time to share your experience with us. We are glad that our location worked well for you. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait and lack of acknowledgment that you received from our front desk associates. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also regret the housekeeping oversi... read more
The room had several broken things lamp bed light toilet they did not have a person to fix the toilet so we had to drive to a gas station to use the restroom. On our last day the we had to move to another room and when we ask for bed linen they said we would have to come downstairs to get our selfs. I will never stay at any of this chaiins property shaun
Business response:
Dear Shawn, Thank you for taking the time to share your valuable feedback. We sincerely apologize for failing to meet your expectations during your recent stay. Unfortunately, maintenance issues arise occasionally, and we are sorry for being unable to resolve this immediately. Thank you for bringing this to our attention; we take your concerns seriously and are working diligently to address the issues you have raised. We remain committed to providing our guests with the highest service and accommodations. We hope you conside... read more
The Worse Place to Stay When we got there I waited almost a hour for them to get the room ready. But they said they was going to make sure it was clean. Now my reservation was already in the books I didn’t get there until 8 so how wasn’t my room already cleaned.
Business response:
Dear ERIC, Thank you for taking the time to share your review about your recent stay with us. We are sorry that your room was not ready for occupancy when you arrived, and we apologize for the frustration and inconvenience this undoubtedly caused. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We would welcome an opportunity to restore a more favorable impression the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.