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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The receptionist was outside smoking weed in her car and didn't come to the counter for 15 minutes then told me they were overbooked and I had to call Expedia to get my money back
Business response:
Dear Alan, Please accept our apologies for the unattentive behavior shown by our front desk team member on your arrival. Please allow us to check with the concerned team and work on the issues so this never repeats. We deeply regret any confusion over your recent reservation and frustration with not getting the room. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management
I booked this place on expedia because it advertised as pet friendly. Well what they dont tell is that you have to pay a extra fee per day for your pet. They also only allow certain breeds to stay. The place smell like marijuana all day long! Not a great experience for me. Will not be staying here again.
Business response:
Dear Theresa, We apologize for any inconvenience caused during your stay. Our pet policy and fees are outlined on our website, but we regret if there was any confusion. We take cleanliness seriously and strive to maintain a comfortable environment for all guests. Your feedback is valuable, and we'll address any odor issues promptly. We hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Roach hotel with no receptionist. No front desk receptionist to greet or check me in. She was outside hanging in her car after waiting for quite she time and on my way out to leave she came in. I requested kitchen supplies but she left the front desk and was no where to be found. Roaches was in my room i killed at least 5. Wanted to change rooms but couldn't contact anyone. I would like a partial refund.
Business response:
Dear Eleanor, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Bug problems Quiet environment the problem that we encountered were roaches large a small that was very alarming we noticed them the next morning of us only stay one night.
Business response:
Dear Deidra, We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we take all reports of pests very seriously, and we will address this issue with our pest control team to ensure it is resolved. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for your understanding, and we h... read more
We had to cancel the reservation because when we entered the room everything was dirty and there was no housekeeping
Business response:
Dear Aimee, Thank you for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Dirty Checking was the highlight of the stay. From there it was not great. Room size was ok (2 beds, couch, kitchen). I don't tend to be super critical, but I was disgusted by the room. Carpet was stained with who knows what. Light switch covers were visibility dirty. Bed spreads were visibility dirty.
Business response:
Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that your check-in process met your expectations. However, we deeply regret the shortcomings you encountered in your room. Your concerns about the stained carpet, dirty light switch covers, and bedspreads are disheartening, and we apologize for the lapse in our cleanliness standards. We take your feedback seriously and will ensure our housekeeping team promptly addresses these issues. Your comfort is our priority, and we appreciate your understa... read more
Terrible I checked out within the first hour. Elevators didn’t work, door keys had to be reprogrammed several times, door locks were loose and jammed the door, facility was dirty, room wasn’t clean, just terrible. Staff was helpful and tried to accommodate as much as possible but ultimately they aren’t responsible for the state of the hotel, I could only assume management doesn’t upgrade anything, it’s very dated, smelled bad. Just very disappointing because I have stayed at a extended stay before and this was never the expe... read more
Business response:
Dear Jorge, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our helpful staff, please give us another occasion to host and give you the flawless stay you de... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.