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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best quality hotel. The beds were hard as a rock and I had to go to the desk to ask for sheets. The floors were also moist and the bathtub was not fully clean. The place also smelled like marijuana. Do not recommend staying here for $285 a night.
Business response:
Dear Taylor, Thank you for choosing us and sharing your remarks. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended car... read more
Would not tecomend There were roaches in the room
Business response:
Dear Joseph, Thank you for writing a review of our hotel. We apologize for the discomfort and frustrations caused by the cleanliness issues you mentioned and will work with our housekeeping and pest control team to improve it. Considering this a rare incident, please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management
No respetaron mi reserva incluso ya pagada !! Llegué al otro día porque en Tampa cancelaron el vuelo por mal tiempo, cuando llegué me dijeron que mi habitación ya habían entregado a otra persona. Ya la pagué y tuve que buscar otro hotel……estoy esperando la devolución de mi dinero porque no ocupé mi habitación ya reservada y pagada, terrible lo de Expedia y lo de ese hotel !!!
Business response:
Dear Diego, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being unable to stay comfortably is highly frustrating. We deeply regret any distress caused. Please allow us to check with the team concerned to see what went wrong. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Never have I seen more disgusting conditions as I have in this hotel. On the day we arrived, we found five roaches clawing on the rug, on the kitchen counter and on the bathroom vanity. The following day, more roaches were found. Some of the pillow cases had what seemed like blood stains on them. The bed sheets had a variety of stains on them. The stench of smoking was revolting. There was even a hidden metal protruding from bed, which lead to my brother injuring his leg. Never was the room cleaned while we stayed there. Whe... read more
Business response:
Dear Angie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.