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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in need of updates and repair....the bathroom tub and sink was very worn and chipped. The carpet was dirty.....needed shampooing or replaced. Beds were very hard. Towels were very old worn....Site said breakfast but all they had was a coffee bar
Business response:
Dear Beverly, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. At the same time, we have noted your observations regarding the need to update and renovate and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. We regret the disappointment with the breakfast choices, which were not to your liking. Your comments are shared with the team to improve. Thank ... read more
Cockroaches and a rude manager There were 10+ cockroaches in the bathroom when I came back in the evening from being out. The next morning, the manager at the front desk, instead of being apologetic, asked why I didn't move to a different room and argued with me when I suggested it was late and if the cockroaches were in one room they were everywhere in the hotel. They took $25 off my bill, but it didn't make up for the unclean conditions and beligerent staff.
Business response:
Dear guest, Thank you for sharing your experience. Providing only the highest level of hospitality and maintaining cleanliness is our main focus; therefore, we apologize for our staff being rude and not meeting your expectations during your stay. We appreciate the details you provided and will address the issue to ensure this does not happen again. Once more, thank you for your valuable feedback, and we hope for your return so we can provide the outstanding service you deserve on this visit.Sincerely,Hotel Management
Upon check in, was told there are no dishes,glasses, coffee maker in the room. But are 'available' on request. The hotel clerk was very kind but when I was checking in and she was asking for my information, she asked me to write it down as there was 2 men sitting in the lobby (actually a small.foyer) and she wanted me to feel safe...which had absolutely the opposite effect. The continental breakfast was packaged oatmeal or grits, coffee and very old,dry muffins...oh there were also some stale granola bars! Not worth the mone... read more
Business response:
Dear Amy, Thank you for sharing your experience. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to our city.Sincerely,Hotel Management
I didn't like the fact that I had a fully paid reservation but I could not be checked in due to a system outage so I had to leave and pay for another place to stay however it turned out to be a blessing because that hotel was not acceptable anyways, it looked unsafe as far as what I saw when I pulled up
Business response:
Dear Jason, Thank you for informing us about your experience on arrival at our hotel. We apologize for not delivering the expected experience and will look into the reservation issues you mentioned. In the meantime, please let us know if there is anything we can do as we continually work hard to improve our services. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
Very tired old room. Breakfast was coffee and a few plastic wrapped pastries. This facility needs a facelift. Happy to pay more for better.
Business response:
Dear Peter, Thank you for your feedback about your stay at our hotel. We apologize that our property and the breakfast did not meet your expectations. We will share your valuable comments with our team as we update and refresh our hotel. We will also address the breakfast items for additional varieties. We always welcome suggestions that can enable us to improve and provide the outstanding experience they deserve. We hope you will consider coming back for more visits.Sincerely,Hotel Management
Room smelled like fried food. Overwhelming smell. Very uncomfortable beds, felt like waterbed. Someone played laud music in the car till 1am right in fron of our wi dow on main floor. Floors and tub sticky. No conditioner available.
Business response:
Dear Marketa, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a f... read more
Disappointed Couple This is our first visit to an Extended Stay Suites. We came to visit SEWE event in Charleston. The electrical outlets in the Kitchen and bath failed to work. The Shower was pathetic. Overall, the facility was disappointing to my wife and I. We don not plan to visit this hotel again.
Business response:
Dear Charles, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.