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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dingy and dark. While it was “clean” it smelled like smells were being covered up. Glad we were only staying one night. A little uncomfortable with the surrounding area too
Business response:
Dear Carolyn, Thank you for the candid feedback on your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we are sorry that our location was not as comfortable as your expectations. Thank you for being so patient. We hope to have another opportunity to host... read more
"Smoke Free Hotel"??? For a "smoke free hotel", the place wreaked of cigarette and marijuana smoke, especially in our room. It just smelled horrible. My wife wanted to check out immediately and find another hotel, but we were pressed for time to get ready for my nieces' wedding ceremony. I did not sleep well because of the smell, and we left earlier than planned, just to get away from the smell. Staff was nice, but did not make up for the condition of the room.
Business response:
Dear Guest, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sinc... read more
The room smells like smoke and I became ill with allergy problems. I requesting another room today. Smoking should not be allowed at the entry way of the building for all guests to have to suffer from inconsiderate people smoking right at the front entrance. I want a refund immediately.
Business response:
Dear tonya, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Furthermore, please feel free to reach out to us at the hotel for any further concerns. Again, we are sorry, an... read more
Extremely dirty. Roaches everywhere. Front desk staff was amazing. I can’t say enough about how friendly they were.
Business response:
Dear Megan, Thank you for being a guest and sharing your feedback. We are glad to hear the staff are friendly and accommodating. However, We were sorry to read about your experience regarding cleanliness. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We take your feedback seriously, and we apologize this was not what you experienced. We will address this feedback to ensure this does not happen again, and the room you occupy will be professionally inspected as a precaution. ... read more
Bugs! Bugs! Bugs! This hotel is loaded with roaches and no one does anything about taking car of it.
Business response:
Dear Laurence, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. What you experience does not represent the quality standard we aim to maintain. Thank you for bringing this to our attention. We will address this feedback to ensure this does not happen again, and the room you occupy will be professionally inspected as a precaution. We hope you will consider giving us another opportunity to hos... read more
When I checked in to my room I turned the light on and roaches scattered. I was so tired I didn't go downstairs and complain. Throughout the night I kept seeing them when I went to use the restroom. The next morning I told the maintenance guy and he said he could spray the room but that particular room he had to do a heavy spray 2 days earlier. The room also smelt musty and moldy. In a good area and convenient but the rooms were not acceptable. Shanequah at the front desk was really the only bright spot of the trip
Business response:
Dear Brent, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.... read more
never got a receipt,noisy neighbors,no real breakfast ,will not go there again
Business response:
Dear Guest, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.