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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel Roaches everywhere
Business response:
Dear Troy, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a flawless stay. Sincerely,Hotel Management
Major termite issue right now Breakfast - Very limited options - basically just oatmeal, breakfast bars, coffee, and tea Staff - Friendly and available, though it seems management may need a better system in place for how staff handles bugs (read further) Wifi - only internet browsing is free. If you want to watch movies/tv on the Internet, you will need to pay extra for more bandwidth. Cleanliness - Overall the stay started out ok for the first night out of four. On the second night, we were horrified when we noticed bugs f... read more
Business response:
I tried to reach out and left a voicemail.
The property was infested with bed bugs. I had 21 bites that are becoming infected. Management has not addressed my complaints or even replied to them. Avoid this property at all costs unless you want to experience a nightmare.
Business response:
Peter, please accept our apologies for the concerns outlined in your feedback and for the minimal concern displayed by the hotel’s team. We take comments such as this seriously, so we thank you for providing the information. We have procedures in place to make sure we do not have problems such as this, and while we feel this was an isolated event, we will certainly have the room thoroughly inspected and treated as a precaution. Your patience and understanding are much appreciated. Sincerely, Hotel Management
Very dated, no supplies in room , if you need plates or silverware you have to go front desk and ask for them. Breakfast is a joke, its only coffee and mini muffins. Showers and toilets are loud, we could hear the room next to us flush the toilet and shower. Staff very friendly and helpful.
Business response:
Lynda, thank you for being our guest. Although you liked our friendly associates, we are sorry for your disappointment with our hotel policies. We appreciate you letting us know how we can improve and truly regret all the inconveniences that you experienced. It was a pleasure having you here, and we would love the opportunity to serve you better in the future. Sincerely, Hotel Management
No where in the property description did that mention the facility was under construction. It was horrible, dangerous and extremely noisy.
Business response:
Larry, thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again. Sincerely, Hotel Management
They refused me a room and couldn't even tell me why!
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.