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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t Book there again! Needs some updating and new carpeting. Nothing fancy at this place - was ok for one night. Won’t book there again
Business response:
Sheryl, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
good location. Nothing else........................
Business response:
Thank you for choosing to stay with us. Although our location was ideal for you, we apologize for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No frills The first room we got the drain in the bathroom did not work..we were told that they normally would not change the room but finally did.The new room stunk. The only thing good about this place is that it was convenient to the historic district in Chaleston by car. Oh and the bed was very uncomfortable !
Business response:
Cyndi. a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I liked the location of this property and the hotel was relatively clean. It was a bit updated but not to my standards.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I found a roach in my room and a bed bug of some sort. . None the less I couldn’t sleep very well at all. I tried to change rooms and they said they would but I had to look at two rooms before I settled on one. I ask for a refund and I wanted to leave. They said sure but you have to contact Expedia for that, I told them I paid you when I got here in full. Reluctantly I stayed at the hotel with little sleep. I won’t mention the very thin walls where I could here the tv on in the room next to me and the party of some sort abov... read more
Business response:
Dear Guest, we are so very sorry for failing to provide you with clean and comfortable accommodations. While our staff was found to be friendly and helpful, we are sorry they could not do more to resolve the situation to your full satisfaction. Please reach out to us directly to discuss any lingering billing concerns. We welcome any opportunity to leave you with a more favorable impression and invite you back for the pleasant stay you deserve. Sincerely, Hotel Management
Roaches! In Bathroom, kitchen and bed. Small ones and grown ones. Front desk staff tried to defend they we're Palmetto bugs from the trees, but thats not true. Those look different.
Business response:
Chris, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The interior halls and front desk area smells like smoke. Staff is rude! They make you sign an agreement to not smoke or be charged but clearly it’s not being enforced!! Will never stay here again!
Business response:
Thank you for being our guest. We apologize for the smoke smell you experienced on your stay and for the service issue you encountered. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.