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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient but smelled... I really thought I would enjoy my stay here, however, upon walking down the hallway, it smelled, not musty just a lingering scent (units have an electric stove). When I walked into my room, it just STUNK! The unit was clean and the bathtub actually drained! That was a first! However the bathroom sink was another story. The location was nice as it was close to the park down by the water and there was some event going on...its close to the Charleston Fish Harbor restaurant...and it you take the path a... read more
Business response:
Thank you for reviewing your stay. We're sorry for the odor you experienced while you were here and the inconvenience you had due to the bathtub and sink. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We have also asked our maintenance team to fix the problem you mentioned. On a positive note, we're glad to know our location close to several places was ideal for you. We hope you will consider a return visit so we can... read more
Loved the service; Plumbing is an issue with sloe running/stopped toilets.
Business response:
Thank you so much for your feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Your concern regarding the plumbing issue has been shared to fix it immediately. Come back soon - we appreciate your business! Sincerely, Hotel Management
Loved it! We will return soon was a great place with excellent customer service. Employees worked very hard and very helpful. Daytime managment was a little shaky but the ladys working desk housekeeping and checkin staff made us super comfortable! We did have a higher rate on a Sunday then listed on hotels .com but really enjoyed our stay. And will be back soon thank you extended stay mt. Pleasent
Business response:
Patricia, thank you for choosing Extended Stay America. It was a pleasure reading your comments praising our staff. Our associates are committed to delivering excellent service and friendly hospitality. Comments like yours motivate us even more. We look forward to having you as our guest again whenever your travels bring you back to the area. Thank you again. Sincerely, Hotel Management
Exterior of hotel kept up, good landscaping and welcoming appearance. Dog walk area a nice surprise, relaxing walk out of the beaten path. Hotel room was only acceptable. Strange odor to hallway and room, bought Febreeze candle to cover smell. Microwave inside not clean. Cabinet doors did not close together properly. We were gone most of the daytime sightseeing so it was okay for just a home base.
Business response:
Thank you for being our guest. We are glad you liked some aspects of our hotel and had an overall comfortable stay. However, we apologize for the housekeeping and maintenance issues you encountered and regret the inconvenience caused. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.