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Extended Stay America - Charlotte - Northlake
- Hotels
- Charlotte, NC
About this business
Welcome to Extended Stay America - Charlotte - Northlake! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is only 1 mile from the Northlake Mall. From our location, you can easily visit local attractions such as the Mint Museum Uptown, Discovery Place, the U.S. National Whitewater Center and the NASCAR Hall of Fame. When you stay at an Extended Stay America... read more
Location details
9420 Statesville Rd., Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower wasn’t very clean
Business response:
Dear Ayize, Thank you for being our guest. It is nice to know you had a satisfactory stay. However, we are sorry for the inconvenience caused in the bathroom. We will share these notes with our housekeeping team to ensure we check this and fix it. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not sure I'd stay again There was a kick hole in the bathroom door, the faux leather chair leather was cracked and needed to be replaced. In my 3 day stay they never came to empty trash, sweep or refresh towels or anything. But they did let themselves in my room to ask if I would be checking out. It wasn't past check out time either.
Business response:
Dear Michael, Thank you for choosing to stay with us. We sincerely apologize for the issues you encountered with the condition of your room and the lack of housekeeping services during your stay. Fresh towels are always available at the front desk, and housekeeping is provided every two weeks, with additional services available upon request; we will ensure this is communicated more clearly in the future. We regret any confusion regarding your check-out. Your feedback is valuable, and we will address these concerns with our t... read more
Ok
Business response:
Dear Dewone, Thank you for taking the time to share your thoughts. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next stay at Extended Stay America. If there are specific areas you feel we can improve upon, please share them with us. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Northlake
How is Extended Stay America - Charlotte - Northlake rated?
Extended Stay America - Charlotte - Northlake has a 4.6 star rating with 532 reviews.
When is Extended Stay America - Charlotte - Northlake open?
Extended Stay America - Charlotte - Northlake is open now. It will close tomorrow at 12:00 a.m.