Extended Stay America - Charlotte - Northlake

Business response:

Dear Dyer, Thank you for sharing your feedback. We are glad to hear that our location was convenient for your needs. However, we sincerely apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests on a bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a linen exchange service at the front desk for a minimal fee. In response to your feedback, we will ensure... read more

Business response:

Dear James, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Dear Brian, Thank you for sharing your experience. We are glad to hear you found our location and pricing convenient. However, we are sorry about the check-out experience. This is not reflective of the standards we aim to maintain, and we are addressing it with our team to ensure a more professional and welcoming environment for all guests. We appreciate your input and hope to provide a better experience in the future. Sincerely, Hotel Management