Extended Stay America - Charlotte - Northlake

Business response:

Dear Ashley, You put a smile on many faces around here with your kind words about our team! Each department plays a part and works hard to ensure every guest has a fantastic experience while they are away from home. It's always nice to hear their devotion recognized; we will enjoy sharing this with everyone. We appreciate you as a valued guest and hope you will stay with us at the Extended Stay America when your travels bring you to the area. Thank you for sharing your review! Sincerely, Hotel Management 

Business response:

Dear Dyer, Thank you for sharing your feedback. We are glad to hear that our location was convenient for your needs. However, we sincerely apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests on a bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a linen exchange service at the front desk for a minimal fee. In response to your feedback, we will ensure... read more

Business response:

Dear James, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management