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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.
Business response:
Dear Tyrone, We apologize for the condition of our suites not being up to par and for the inconvenience caused by the elevator's temporary issue. We strive to provide well-maintained and comfortable accommodations for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappoi... read more
The elevator does not work, the room has a very bad smell and the bathroom does not work to take a bath, a very bad experience, I do not recommend that place
Business response:
Dear Josue, Thank you for being our guest and for taking the time to review your experience. We apologize for the inconvenience caused by the elevator's temporary issue and your allotted suite not being up to your expectations. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected ... read more
When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.
Business response:
Dear Christopher, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. Our concerned team is already at work to ensure the concerns mentioned are fixed on a priority basis. Please allow us another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Extended Stay didn’t have enough rooms at the location that I had reserved, so they had to relocate two of my rooms to a separate location so therefore I had to split my party up and plus the new location that had the rooms were more expensive and Extended Stay didn’t offer any discount for the inconvenience
Business response:
Dear Troy, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We also apologize for any inconvenience caused by moving to another hotel after your arrival. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We understand your frustration and assure you we will take adequate measures to correct this. Please reach out to us at the hotel so we... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,993 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.