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Extended Stay America - Charlotte - University Place
- Hotels
- Charlotte, NC
About this business
Location details
8211 University Executive Park Dr., Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.
Business response:
Dear Christopher, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. Our concerned team is already at work to ensure the concerns mentioned are fixed on a priority basis. Please allow us another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Extended Stay didn’t have enough rooms at the location that I had reserved, so they had to relocate two of my rooms to a separate location so therefore I had to split my party up and plus the new location that had the rooms were more expensive and Extended Stay didn’t offer any discount for the inconvenience
Business response:
Dear Troy, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We also apologize for any inconvenience caused by moving to another hotel after your arrival. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We understand your frustration and assure you we will take adequate measures to correct this. Please reach out to us at the hotel so we... read more
I needed a pet-friendly hotel at the last minute. There were multiple cockroaches in the room and the shower had no curtain. Also, there were no outside receptacles to dispose of pet waste.
Business response:
Dear Chelsey, Thank you for taking the time to share your thoughtful review with us. Please accept our apologies for not living up to your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will review your feedback with our housekeeping team and pest control provider to ensure such concerns do not impact our future guests. We truly appreciate you sharing your observations, as this helps us improve our services moving forward... read more
Frequently asked questions about Extended Stay America - Charlotte - University Place
How is Extended Stay America - Charlotte - University Place rated?
Extended Stay America - Charlotte - University Place has a 3.5 star rating with 1,923 reviews.
When is Extended Stay America - Charlotte - University Place open?
Extended Stay America - Charlotte - University Place is open now. It will close tomorrow at 12:00 a.m.