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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty The elevator smelled like drugs and it was dirty the room was supposed to be non smoking it smelled like cigarettes
Business response:
Teresa, thank you for providing us with your feedback. We are concerned to read your comments about the discomfort you had while in the elevator and are sorry for it. We take matters like this seriously, and you have our assurance that we will look into it. We also extend our apologies for the smokey experience and cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions. We hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Nothing at all
Business response:
Vora, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
60th Birthday PArty Was not pleased with this trip at all - the room was outdated, the clock did not work, the beds were old and uncomfortable, our shower head was broken and sprayed water all over the bathroom, the toilet was disgusting
Business response:
Please accept our apologies for the maintenance issues you experienced in your room. We truly regret the inconvenience you had. Your concerns have been shared with the appropriate staff to make sure no future guest experiences the same. Please consider us again so that we can make your next visit an enjoyable one. Sincerely, Hotel Management
Not what I expected.
Business response:
Gary, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The worst ever!!! Room was dirty. Hair in the sheets tub and refrigerator. Floor sticky. Roaches. Elevator smelled of marijuana. Men were grilling on the parking lot between their cars. Room phone was inoperable. I complained to person at desk but problems were never remedied. Went to Walmart to clean the room myself. Woman was screaming in the halls. No one was wearing masks. Man coughing unmasked at the coffee and tea table. I thought we would have breakfast but no and at this rate I’m glad about it. Horrible stay!!!!
Business response:
Roxane, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We would also like to clarify that we are closely following and monitoring all applicable state, county, and fed... read more
No pots nor pans did not clean bathroom ir was horrible
Business response:
Anthony, thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness you experienced in your bathroom. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we certainly for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availabilit... read more
Roach Hotel Front desk associate Rodrick was very professional and nice . But the first room we were in #304 had roaches So we moved to another room # 315 More roaches had to cut our trip short And both rooms had a old musty smell.
Business response:
Fontanette, thank you for your review. Although you liked the service provided by Rodrick, we apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.