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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs more cleaning the elevator all dirty, we asked for a room where smoke free but unfortunately that room smelled like they had smoked
Business response:
Lulu, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Hotel does not at all match photos displayed. Rooms are dirty hot and humid smell of smoke beds are dirty and staff are rude
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness and the poor service is shared with the concerned teams to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Beds dirty and stank. Mascara on sheets. Bathroom toilet it working properly and making noises and night. Floors sticky. Staff were surprisingly pleasant. Too expensive for the horrible conditions of the room
Business response:
We apologize for falling short of your expectations and the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Do not stay here Never will I stay at this hotel again. Me and my boyfriend were looking for a budget friendly hotel for a quick weekend beach getaway. The location is horrible. The smell is horrible. There is dog hair everywhere, it is absolutely disgusting. Very noisy. The room was gross and after my shower I still felt like I needed to shower again. Next time we will save our money and pay more for a better hotel. Just absolutely gross. Eghhh!!!
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
The elevator smelt like weed everytime we got on it.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Management
Shower wasnt working properly.. a/c unit was just net to my head and so noisy.. breakfast was included to price but breakfast was only some protein bars and muffins.. for drink just tea or coffee.. there is no fruit no eggs no even banana..
Business response:
Mesut, we apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
The rooms there was very small and carpet was filthy. I have never stayed in a hotel and they tell you that they want clean your room unless you are staying there for a week. Smh That’s my first and last time staying at Extended Stay. Brenda
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and are sorry to know that your room wasn’t to you expectations. Also, we are sorry for the inconvenience caused due to our hotel policy. The feedback for the carpets are shared with the housekeeping team to do the needful. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Don't even think about this Place The front desk staff were very nice. Checking out in the morning the staff accused my Dog of making this huge poop in front of the Hotel (I mean it was a big Dog poop-- My Dog is only 14 Lbs. Nice try Lady.
Business response:
Thanks for being our guest and for appreciating our staff. However, we are sorry for disappointing you at the time of checkout. We take all comments that we receive - good and bad - very seriously and use them as a training tool so that our present and future associates handle such situations better. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My room was okay but the heat went out around 7
Business response:
Stephanie, please accept our apologies for failing to provide you with a stay that met your expectations. We value you as a guest and are truly sorry for your unpleasant experience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.