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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it. Our stay was so horrible that we didn’t even stay the last night we had paid for. The hotel was average on the outside and in a decent location especially for us as it left us central to Family in the area but the front desks staff person was absent for about 20min upon arrival so we had to wait to check in until someone showed up. We then proceeded to an elevator that seemed like it was going to fall apart and struggled to even close the door. We walked in to a room where the light cover had fallen off and was... read more
Business response:
Luis, thank you for your feedback. We're truly sorry your stay was less than satisfactory, and we sincerely apologize for the difficulties you encountered while you were here. This is not a usual occurrence at our hotel, and we are reviewing this with our entire team to avoid such mistakes going forward. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we have shared your comments with our front desk team to ensure clear communications going forward. We ho... read more
Dirty room, old décor. Avoid
Business response:
Wendell, please accept our sincere apologies for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This Extended Stay in particular was horrible. My husband and I have stayed at other Extended Stay Hotels in the past and had great experiences. NOT THIS TIME. NOT AT THIS LOCATION. When we checked in and went up to our room, the hallways smelled of mildew. Unfortunately the room that we were assigned smelled this way as well. When we entered the room, we noticed that one of the dresser drawers were opened and there was tissue in the toilet. We tried to overlook this issue by flushing the tissue, except the toilet would not ... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you had during your stay and that we were unable to resolve it to your satisfaction. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Once again, we apologize for the inconvenience and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not clean and a horrible area First off we arrive and no one was there to check us in. We waited 30 minutes for someone to show up. Then we go into the rooms. We should have left. The floor was sticky and the sink dripped all night. We noticed the area did not look safe as there were police cars in the parking lot a dozen times. We finally spoke with the police and Asked that we were nervous of our vehicles being damaged as I have a soft top cover for my vehicle. I asked if I should sleep in the vehicle. They said absolutely... read more
Business response:
We are extremely sorry for the difficulties you experienced during your stay. Our goal is to deliver a clean, comfortable and a stress-free stay to our guest, and we apologize we dropped the ball in your case. Your concerns have been discussed with our housekeeping team to be more diligent going forward. We work closely with the local police to ensure a safe and secure environment at our hotel. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Dirty hotel When we arrived in parking there were groups of people hanging out in their cars that weren’t guests - people coming into the hotel that weren’t guests as we were checking in (they were asked to leave) ... there should be some sort of security entrance or security watch in the parking lot. When we got to our room there was blood on the front of the door and blood on the door handle to our room (disgusting!!!) only to go inside and see blood stains on our top sheet of our bed (not acceptable!!! I’m not sure what h... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
We arrived to check in for our 2 prepaid rooms at 930pm and were told they were already given away. They offered to give us 1 room with just 1 bedroom and a pullout couch. As we needed 2 rooms to accommodate us, we had to spend 2 hrs on the phone w orbitz in order to b relocated. This was a truly terrible experience all around.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
The idea that they serve continental breakfast is laughable. They just put couple of snacks and coffee by the entrance of the hotel every morning and call it breakfast. This is not breakfast in my opinion.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Condition of hotel Bed had urine spots under covers. The room smelled like dog poop.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
We stayed for five days our room was never cleaned and trash never changed when we asked about the cleaning at the front desk we was told housekeeping only clean guest rooms every seven days
Business response:
Thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.