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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the worst we had to check in at 3pm and we needed to check in earlier than that
Business response:
Thank you for staying with us and for your feedback regarding our front desk service. We are so sorry our service kept you from having an excellent stay. Your comments have been shared with our team, as our goal is to ensure every guest has an excellent experience throughout their stay. Thanks again for your comments and we hope you will stay with us again. Sincerely, Hotel Management
Budget hotel Lobby smelled nice and looked updated. Rooms are shabby and unattractive. Wasn’t sure if beds were changed as it looked slept in with small specks of debris and hair. Maybe it was left from the wash. Couldn’t be sure so we requested clean sheets and made up our beds. The beds were surprisingly comfortable. Overall, it was no frills adequate budget hotel.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Older hotel. Needs updates. Heater was very loud, which made it hard to sleep. Would not recommend.
Business response:
Thank you for your review. We are sorry that our facilities did not live up to your expectations and regret the maintenance issue you encountered with the heater in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Between bad and very bad If you forget something in the room and call one hour after check out they will threw away your stuffs. 85$ for having no service. Called 10 times in 5 days for having a the end the information that my stuff have been put in the bin.
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Negative! Got charge for an extra night that i did not use. I went through expedia and change dates for my stay and got charged an extra day!! Very bad!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again, so that we can provide you with an improved experience. Sincerely, General Manager
Disappointed The hotel had an awful stench, the room door didn't close properly and everyone would hang out in the parking lot or in the front until 2am and I got no sleep.
Business response:
Thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Don't bother unless you have no choice!!! Only use this hotel if you are in a bind. It does not provide breakfast in case that is important. They have granola bars and prepackaged muffins. The hotel smells, the rooms are not clean. The first room we were given smelled of smoke!!!
Business response:
We sincerely apologize for not living up to your expectations which led to a disappointing stay. We want every guest to have a pleasant stay, but it appears we failed in doing so while you were here. Your concerns have been shared with the appropriate teams in an effort to improve our performance further. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Terrible Hotel. Very bad smell in the room. Dust everywhere No light in the bathroom very hot even with the very old AC I booked two night but stayed only one night. I had very bad experience in this horrible hotel.
Business response:
Rabah, thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. I am working with my housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better e... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.