Extended Stay America - Chesapeake - Churchland Blvd.

Business response:

We cannot apologize enough for the poor service you received during your stay by our front office team. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Michael, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management 

Business response:

Garrett, thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the unpleasant stay you had with us and that our hotel was not to your expectation. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Greeshma, thank you for the review of our hotel. We sincerely apologize for the difficulties that you experienced during your stay with us. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking immediate action in order to avoid such situations from happening again in future. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Vincent, thank you for sharing your experience at our hotel. Although we’re glad to know you liked the service provided by our staff, we’re sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Shannon, thank you for your feedback. We are sorry for the poor service you received from our staff and for the cleanliness issues you had during your stay. This is not a usual occurrence at our hotel, and your comments will be used as a training tool to improve our future guests’ experiences. Also, we are reviewing this with our Housekeeping to make sure we are more diligent moving forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management