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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed relaxer My first room was not appealing at all the furniture was old, carpet was lifting off of the floor.the second room the gave me had I knowndon't even want to say stains on the comforter (yes fresh stains)the most disgusting thing I have ever witnessed in a hotel. Very disappointing and I have stayed in many of there hotels.
Worst hotel experience! La peor experiencia! The front desk person was very nice but not to honest, first thing he stated was there is only one way in and out and the door closes at an unspecific time every night, he never say why. The hotel area seem very unsafe there were people barbequeing in the hotel parking lot, beers, chairs, food you name! The elevator was dirty as it can be so it was every hallway from the lobby to our room. The entire place smells like cats,dogs and it was disgusting. The room lock did not close pr... read more
Not worth the money It stinks .the staff at the front desk name Alberto. Was not friendly or had any empathy for people who are allergic to smoke. He put is next to smoker we request a no smoking on reservations
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It is disappointing to hear that you received terrible customer service and accommodations. Please accept my apologies. Our staff will be addressed about the situation and will be reminded on how to properly communicate and assist guests. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
DONT WASTE YOUR TIME AND MONEY ! I didn't get the room I reserved, had to settle for something smaller . Room was nothing like the pictures . Had a really bad smell , I was extremely uncomfortable. NEVER AGAIN!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear that you didn't get the room you reserved and I'm sorry that the room had a bad smell. Please accept our apologies as we work to better our guest's experiences. We strive to provide great services for everyone who lodge's with us and its disheartening to know that we failed at our mission. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room smelled musty Room smelled musty. Bathroom was dirty. Room was outdated.
Go somewhere else! This was the dirties hotel I've ever stayed at. The towelet was nasty, the hallways were smelly and smelled like smoke. The person next to me was a smoker and I don't know why they didn't separate smoking from non-smoking wing?
Business response:
Thank you for taking the time to write a review about your stay with us. I sincerely apologize that we failed at meeting your expectations. We are a smoke friendly hotel and I'm sorry that the smoke bothered you during your stay. I also want to apologize for the cleanliness issues. I have spoken with our staff and shared your review. Thanks for bringing this to our attention as this will help us improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance yo... read more
I won't stay here again The shower did not work, but there were no vacant rooms available. Hotel staff didn't apologize for any type of inconvenience nor did they offer anything for my inconvenience.
Stay away. If you like a cheap room and don't care about cleanliness, this hotel is for you. If you want cleanliness, comfort and conveniences go elsewhere.
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.