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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at hotel at 4pm (check-in is after 3pm) and there was not a room available. Waited 45mins for a room. Entered the room and there was an unpleasant odor. The remote for the TV also didn't function. We didn't bother to complain because of previous issues and didnt have time to find another hotel. We have stayed at this hotel several times and never have had this experience before.
Business response:
Thank you for being our guest. We apologize for the trouble you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their effort moving forward. We're also sorry for the difficulties you encountered in your room. We have shared your concerns with our housekeeping team to do the needful. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The overall condition was terrible!!! This place in serious need of a major renovation.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry for the disappointment you had with the overall condition of our hotel. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Thank you again, and we hope to redeem ourselves on your next visit. Sincerely, Hotel Management
The lobby was filthy, took 5 tries to find a remote that worked. No luggage trolley available. The floors in the room were sticky
Business response:
Thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managem... read more
There was no one at the front desk when I arrived to check. Finally someone showed up after 15 minutes. The room had a smokey, damp wet, mildew smell.
Business response:
We sincerely apologize for the issue at the time of check-in and regret the inconvenience you had in your room. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Poor service even worse Dirtier rooms The rooms were not ready at 4pm. Promised to be ready in an hour. When we returned at 10pm the rooms were still not cleaned and gave us dirty rooms. No one cleaned the rooms the two nights we stayed either
Business response:
Narendra, thank you for evaluating your visit to our hotel. We apologize for the delay in you experienced in checking-in to your room due to it not being prepared before your arrival and the poor work done by our housekeeping team. Your feedback is shared with the appropriate team to improve our service levels which would ensure such things do not happen in the future. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Mana... read more
I had the Reservation and confirmation for my stay. When I arrived they said that they were overbooked and I have to go their other property 30 min away. I told them that s not my problem. I have reservation and confirmation then you should provide the room. I had bookec 2 x Queen size bed room. Somehow they found 1 king size bed room and I said please provide sleeping bed and they dont have that. next morning when we went down stair for breakfast nothing was there except coffee and one muffin.
Business response:
Thank you for sharing your experience. We are sorry for the reservation issue you encountered upon arrival and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that our future guests do not face such a problem. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I didnt like anything. I was placed im a room that smelled like sewage and the elevator was not working. The room i was suppose to get transferred to another that they gave to someone else in the place out the sewage smelling one which was suppose to be placed as out of order. The elevator was working later rhat night and we had to walk three flights of stairs yo not be able to use the room keys issued for that room. Then once down stairs the clerk laughed and said "oh my bad they put someone else your room". So we had to dr... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
After checking in at front desk as 2 guests with a pet..having someone from the front desk coming to our door yelling at us that we didnt pay for.a pet. Whe we disclosed in writing at the time of check in. Hopefully in the future a more educated and professional staff will be at you establishment.
Business response:
Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the poor service you received. We have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback, and we hope to make it up to you in the future. Sincerely, Hotel Management
There were tons of ants all over the room. We asked they take care of that. However, when we returned to the room they were worse. They didn't have utensils in the room, and our door did not close properly.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the door not working well. Our pest control provider has serviced the hotel, and we are working with our maintenance and cleanliness team to ensure procedures are being followed to prevent such issues in the future. Please know, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We are sorry and hope ... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.