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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK but marginal After reading the previous review I was expecting more. The remodel of 2016 was not impressive. Elevator make all kinds of noises and was dirty. I found the stairs. The room was ok, overall. The fridge was non operational and the room was hot. The fridge had been unplugged and the window AC was right by the bed. It took a while but it finally cooled the room. Unless you like white noise,sleeping is a challenge. Roberto came and powered up the fridge. The kitchen had ZERO supplies. Not a single glass, cup, pla... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We're also sorry if your were inconvenienced due to the incidental charges. This charge is a temporary hold and is released and becomes available again in your personal account. Regarding your concern about the receipt we would like to mention that ... read more
The staff was AMAZING even called to make sure I was settled into the room ok but the hotel overall was not my best experience. Probably would never stay here again
Business response:
Thank you for your review. Although you liked our associates, we're sorry you experienced so many difficulties during your stay with us. Your comments will be shared with the team, and we will take the appropriate steps so that your next visit will be a better one. I hope you will give us another opportunity to serve you better. Sincerely, General Manager
Not so good! Bathroom doesn't have locks and vents . Management couldnt get us extra rollover beds..
Business response:
Gnanadeep, thanks for the constructive comments. We sincerely apologize that you experienced so many difficulties with your room and regret the inconvenience it caused. I will share your concerns with my management and associates so that we can better serve our guests. We hope you will allow us to serve you in the future. Sincerely, General Manager
A lost Cause with a cost This is the worst hotel experience I've ever gone through..The check-in was different. I paid upfront for the stay with a credit card. I was informed I had to leave a $ 100.00 deposit once I checked in for incidentals. I was uncomfortable with this. I was told it was hotel policy. The first night I could not access their wifi which they advertise as free. I had to waste thirty minutes of my time on the phone with their technical support people. After working all day I came back and I had to talk to t... read more
Business response:
Russel, thank you for choosing our hotel and writing a review. Please accept my apology for your unpleasant stay. Our goal is to provide each guest with a comfortable stay, so I regret that we missed the mark. Your comments have been shared with the appropriate department heads and steps have been taken so this doesn't happen again. I hope that we will have another occasion to meet your expectations. Sincerely, General Manager
Never again
Business response:
Thank you for taking the time to write a review about your stay with us. It's disheartening to know that we failed at delivering the best customer service experience to you at our hotel. We do apologize for the inconveniences the renovation may have caused and the construction workers who are refreshing our building. Please know that we have credited Expedia's credit card to be returned back to you. Again, thank you for your response. It would be our pleasure to have you stay with us again in the future to show you our posit... read more
Very disappointing
The Worst hotel I have ever seen The staff was friendly.the halls smelled like cigarette smoke..the room smelled lIke mold..the carpet was so old I did not want to walk on it with my bare feet...the the room was filthy.I found hair in the bed,hair on the bathroom floor...the furniture was so old the wood was lifting and ripped up side tables...I couldn't even sleep it was that nasty.....this hotel needs renovations.
Poor bed rooms need upgrades The room was old no good funiture all rip broken down the only thing was that the manager was nice to send me what i left behind a bag i cant believe they delete all the pictures i had but i still got them the rooms was awful
wow last time was great. this time the ghetto lady behind the desk was super rude to us. she gave us a room that the bathroom wasn't cleaned. the shower had nasty drainage coming from the pipes.
Business response:
Thank you for taking the time to write a review about your stay with us. I want to personally apologized for the rudeness of the staff and the uncleanliness of the bathroom and pipes. We strive to provide our guest's with all the comforts of home, so its disappointing to hear that we failed at our mission. I have addressed your review with the staff and we are taking action to ensure that we treat every guest's with great customer service at all times, while ensuring every room is clean. On the other hand, it's great to hear... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.