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Extended Stay America - Chesapeake - Churchland Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
3214 Churchland Blvd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sticky feel to the room with musty smell. Even though it is a no smoking hotel. Feels like smoking room.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke smell and the musty smell in your suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Nastiest place I’ve ever been. Pulled down covers and two bugs ran across the bed. Children ran up and down the hall after 1:30 in am. Music blaring, couples fighting in the hallway. Worst experience and still having trouble getting money back though we had to leave at 1:30 to find peace.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
for a $90 a night, it was not what I would expect.
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
You get what you paid for Not the cleanest room I've ever stayed in, also not the dirtiest. There's no housekeeping so you'll have to go to the front desk whenever you have an issue. We were also never told where to put our trash. Shower water pressure wasn't that strong. My girlfriend complained about the bed quality being uncomfortable and the sheets being scratchy... I slept fine. There's not much in the area.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Smoked room and smelled like so bad I was told that all the rooms were smoke free, I had a room that was smoked and smelled so bad, called up the front desk for other room, they said all the rooms are booked and also offered to spray with febreze on floor and curtains, I was extremely disappointed and dissatisfied. I would never ever stay in these hotels
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Horrible When we arrived, there was no room available. The receptionist said the room was dirty and then comes back and says room was clean. We felt like bugs were crawling on us. The lightning was broken and so much more.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I did not like the fact that i stayed 1 night and they charged my debit card 3 times. I will resolve this, but this an excellent way to get sued, one would think.
Business response:
Dear Guest, thank you for staying with us and for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Horrible, Horrible, Horrible I like others looked at this hotel and thought that it would be a nice place. The lobby wasn’t too bad and the customer service was good. Once I received my room key and went into the elevator it was very old fashioned and dirty. The smell of cigarettes hit you as soon as you enter. Then we arrived on the second floor only to see that the hallways were very old in style and smelled very weird. We then went into the room and it smelled like urine and that too was very old in style. They had a wind... read more
Business response:
Please accept our sincerest apologies for the issues you mentioned and regret your stay was not a pleasant one. Kindly know, we do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Also, your review has been shared with the approrpiate team so that we can better serve our future guests. Once more, we apologize, and we hope you will stay with us a... read more
Frequently asked questions about Extended Stay America - Chesapeake - Churchland Blvd.
How is Extended Stay America - Chesapeake - Churchland Blvd. rated?
Extended Stay America - Chesapeake - Churchland Blvd. has a 3.2 star rating with 1,431 reviews.
When is Extended Stay America - Chesapeake - Churchland Blvd. open?
Extended Stay America - Chesapeake - Churchland Blvd. is open now. It will close tomorrow at 12:00 a.m.