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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had no idea what I was getting myself into. My room was dirty with piss stains on my bed. They moved me into another room. That one wasn't made. The third room was not any better. I had to cancel.
Business response:
Thank you for your feedback. On behalf of our entire team, please accept our apologies for not having your suite in the spotless condition as it should have been when you arrived. We do not take these concerns lightly and have addressed this matter with the housekeeping team to ensure that it does not happen again. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
Nothing worked after waiting 4 hrs for the room because they wouldn't let me check in before 3 the key didn't work to open the door mainteinence had to come and put new batteries in the lock. Once inside around 4 nothing in the room worked not the air , tv, microwave, the phone, the shower was leaking from the head so there was no water pressure and the lights next to the bed had no bulbs just an open empty socket also there was no toilet paper in the bathroom just a open box of tissues. my request for a toaster was denied. ... read more
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, comfortable suite while staying with us, and we have shared your feedb... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
First of all had two separate bookings for sane room. This caused me register twice for same room. Second, If I wanted my room cleaned, I would have to pay, unheard off. Don't understand why these problems existed.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is e... read more
Close to the interstate. Easy to navigate to get where I needed to
Business response:
Thank you for being our guest. We are glad to know you liked our convenient location. However, based on your rating, we would like to apologize for any inconvenience caused to you. Your business is appreciated, and we hope to have an opportunity to host you in the future. Sincerely, Hotel Management
Business response:
Jason, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room was nasty house keeping was off until weekend and I didn't have any pillows in my room
Business response:
Thank you for being our guest. We are sorry for the housekeeping issues you encountered in your room. We are working with our housekeeping team to make sure this is not repeated. While our housekeeping is done on a weekly basis, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Managem... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.