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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Anthony, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The sheets and cover had hair on them indicating they haven’t been changed. The sheets were also no longer white, but beige.
Business response:
Brandy, thank you for your comments. We are sorry for the disappointing stay you had and regret the sheets in your room were not clean. We understand your frustration and have shared it with the housekeeping team to be more diligent in their efforts going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
A lot of people smoking on the hallways very dirty aroun the hotel. I ask for a toilet paper and a tower at the front desk they talk me to go and pick myself, it was not a good experience overall
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
The property refused to check me in when I arrived, and charged me the full price anyway. They then refused to provide any sort of a refund even though it was their fault that they were full and had no room available for me.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
THE ONLY GOOD THING ABOUT THIS PLACE WAS IT WAS CLOSE TO THE MALL AND HIGH WAY EVYTHING ELSE ,I WISH I WOULD HAVE STAED AT THE OTHER ONE WITH AN ELEVATOR AND POSSIBLE BETTER CONDITIONS!!!
Business response:
Although you liked our location, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Went through 3 rooms upon check in. First had someone’s food and personal items left behind and un-cleaned still. Second unit had no power what so ever, and the last unit actually had someone in it. When asking for a refund they just told me to call Expedia and have a good day. Avoid this place like the plague it is.
Business response:
We are truly sorry for the cleanliness issue you experienced in your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.