This profile has been claimed by the business owner or representative.
Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was musty, there were cigarette burns on the bedding, stains on the sheets, a ring around the tub, SPIDERS (I hate spiders) and cobwebs all over the place, the dresser and bedside table both had dust on them, the phone was unplugged & wrapped like some had taken it and the alarm clock couldn't be securely plugged in.
Business response:
Thank you for being a guest at our hotel. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The room smelled of stale smoke and some of the lights didn't work. I changed hotels.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Fairly new facility. Toilet tank kept spraying water on bathroom floor, making it hazardous every time someone would use the toilet. Tried to convey problem to staff, but didn't see anyone after we checked in. Can understand recycling towels, but not washcloths. No one vaccummed or cleaned anything in room for the 4 days we stayed there. Will definitely NOT stay there the next time we are in town!
Business response:
Thank you for the review of your stay. We apologize for the maintenance issues you encountered and regret that this was not handled correctly by our staff. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a nominal fee. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you will reconsider and will stay with us again whenever you are in the area. Sincerely, Hotel Manage... read more
This was the most disgusting place I have ever stayed at. The pictures make it look 10 times better than it is. Do yourself a favor and don't stay here. They should pay you to stay there. I would not let my dog go there. We unfortunately could not get another hotel because it was a holiday weekend.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Uh-Oh! Needed to check in at 1am. Stormy night, I had to wait 30 minutes till I was allowed to check in. Longest check in process ever, I’m exhausted from my family emergency that brought me into town in the first place. I found out why it was a lengthy process because he was setting up a rewards account with my information, scuse me sir I just got an email confirmation that I signed up for your rewards, I never gave that permission. He gave me my hotel key and sent me to a dirty uncleaned room, like sheets and wet towels st... read more
I got the room for the internet i drive over the road witha tractor teailers and need the internet at times to download stuff at a faster speed and this hotel was in a great location but had the worst internet sevice i ha e had at a hotel in a long time, room was spacious, and clean because i wanted the intwrnwt that is why i was so disappointed
Business response:
Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience in the room. The issues have been resolved, and we have made changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, Hotel Management
Staff was not good at all. Was told the key machine doesn’t work after I paid for room. When I asked for refund so I can go somewhere else I was told I’d have to wait till morning for the manager. The next morning I went to get breakfast and had to wait outside the office for at least 35-40 minutes for the manager to arrive back in the office. I asked for a refund and she gave me a room key and dismissed me. Service was absolutely trash.
Business response:
We appreciate your comments about your visit at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.