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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was not a pleasant experience. First the hotel was old and creepy looking. The check in office was an enclosed little box. The stairs were not well lit. We were going to leave at that point but it was late and I prepaid. We get to the room to see the cabinets leaning away from the wall ND in need of major repairs. My son turned on the TV to drown out some of the noise and had a really bad picture. There were 8 channels! We figured that we would just go to bed. I had to take meds and there wasn't a glass/cup/paper cup in... read more
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with my team for improvement. We are also sorry for the noise issue you experienced in your room. We wish we had the opportunit... read more
They have bed bugs! My wife an i where bit all night. We also wasn't issued a key. Sheets where filthy. And they did not issue refund all at once but in increments and it wasn’t the full amount.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Cockroaches in room. Toilet top falling off toilet. Room carpets were not clean. Air conditioning was very poor.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your concern regarding the carpets will be shared with our housekeeping team so that they will be more diligent in their work. We are also sorry for the issues you encountered with the air conditioning unit. We made a note of the suite you occupied and had our engineering staff service this unit. We value your observation regarding the bathroom will be shared with the appropriate team so that corrective measures can be taken. We hope you w... read more
When I checked in two out of three of my towels were already dirty. Also the toilet seat was stained yellow. Water pressure was awful and a shower longer than five minutes the water would turn cold.
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The beds were as hard as rocks. They installed water saving shower heads that made it difficult to even rinse my hair and the water was luke warm at best. The staff was friendly but otherwise a very disappointing stay even for a cheaper hotel.
Business response:
Thank you for your review and for choosing to stay at our hotel. We apologize for the difficulties you faced in your bathroom and for the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. On a positive note, we are happy you liked our courteous associates. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The check in clerk was nice and polite. On the outside it was spiders everywhere. On the walls, on the railing, everywhere you turn spiders. I have a fear of spiders, so this freaked me out. Then there was no towels in my bathroom so I had to go to the office to get more then when I tried to shower the water pressure was off and barely any water was coming out. If I could’ve gotten a refund I would’ve.
Business response:
Nita, thank you for your recent stay at our hotel. We apologize for the difficulties and the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. On a positive note, we are happy you liked our courteous associates. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
TERRIBLE! I had a horrible stay here, I was over charged out of my account...no maid service to refresh your towels or wash clothes......I would never stay here again or recommend !!!!!!!
The first room we were given smelled disgusting. The second room was fine in that regard, but the building was dilapidated and I didn't trust that the linens were clean.
Business response:
We are truly sorry for the odor you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.