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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked this hotel last minute for a spur of the moment overnight trip. You get what you pay for, and we weren’t expecting much. Overall it was a standard, decent hotel room that served its purpose. The area was quiet and felt pretty safe. However there were a few disappointing things: the first was that we only had 2 towels, so went to the front to ask for more. The front desk staff member was on her phone and didn’t even bother to look up when we walked in. After a minute we excused ourselves for interrupting and asked f... read more
Business response:
Katie, thank you for reviewing your experience at our hotel. We regret your disappointment with our breakfast offerings and apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We are also sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed ... read more
Don't waste your money Dirty sheets. Dirty carpet. Dust bunnies. Cheap furniture. No dishes, utensils, glasses. Nobody told us we had to ask for them. Very dissatisfied.
Business response:
Paula, thank you for staying at our hotel. We are sorry you were unaware of our kitchenware policy and regret your stay was not a pleasant one. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We also apologize for the cleanliness issue you encountered. Rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward. Onc... read more
Dissatisfied When we arrived to the hotel they told us they didn’t have a room for us. Then they charged us for the stay! Our credit card company is currently trying to get our money back.
we didn't like the cleaning service, its quite dirty.
Business response:
Thank you for choosing us. We truly care about delivering a restful stay to all of our guests and thus apologize for the uncleanliness. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This property wasn’t clean and had too many pets on the property. Didn’t offer any amenities for their guest. Will not stay at this property again.
Business response:
Thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team for review and action. We also are sorry for the inconvenience you had due to the pet-friendliness we offer. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The staff person Cole was very helpful. We were not able to check in until nearly 5pm when we had arrived at 3pm because the room was not cleaned.
Business response:
Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the wait time issue it caused.We aresure this was a result of miscommunication between our housekeeping and front office department since a suite should not be made available for occupancy until the cleaning process is complete and a supervisor has inspected it. We take great pride in the service, cleanliness of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperienc... read more
Because I had not arrived by 6 pm, they sold my RESERVED room to someone else. It was like the Seinfeld episode when he tried to pick up his reserved car. The staff was indifferent and clearly used to this. They overbooked knowing they would leave customers high and dry on a summer weekend in Virginia Beach. Absolutely terrible.
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.