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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like mildew. Very dirty bugs! Do not stay here!
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
They didn't have any room available. We did not get to stay. O need a refund.
Reception staff needs work, a lot of work! After a 10 hr drive to visit family for the services of my father's passing, I arrived just after 11pm to check into my prepaid reservation for a room with 2 double/full size beds for my adult son and I. Little to my dismay I'm informed that they are all out of 2 double rooms so they will have to put me in a single. Due to the time and my lack of desire to seek out new accommodations I reluctantly agree. My son so graciously volunteered to take the floor, like there was going to be ... read more
Business response:
Thank you for your feedback. We apologize for not being able to accommodate in the room of your choice and the poor service you received from our associates. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Dirty condoms and sex toys. Manager didn't care. Dirty condoms and sex toys left in the room from previous guest. Manager disorganized and "couldn't find" the vouchers for the compensation nights due to the disgusting conditions in my room. I've called ESA's customer service #, and tried to reach this hotel directly...still no vouchers "being mailed" to my house... liars.
This hotel desperately needs an upgrade. We reserved a double room, but they were overbooked, and only had singles left. Staff was very pleasant and as accommodating as possible, but the facilities were not up to par. The first room we were given smelled of stale cigarettes and cat urine. The second room smelled better, but was still in need of a deep clean at worst, or a remodel at best.
Business response:
Amy, thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort caused due to the issues in the room offered. Your feedback is discussed with the appropriate team of our hotel in an effort to improve our service levels moving ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
A Terrible Experience We drove almost seven and a half hours to get there from NJ. We called on the way to let them know we would be checking in around 11:45pm or so. We were told to call around 11 to let them know an approximate time. We called at 11:15 to find out they were overbooked and had no room for us. It was very disappointing and unfortunately when I got there to see what was going on and why, a poor guy was just starting his shift to deal with me, two others behind me and the phone ringing off the hook. The woman ... read more
Business response:
Matthew, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
We arrived to the hotel and checked in. When we reached the room and opened the door. We found the room in complete disarray. The mattress and box spring was off the bed frame, the furniture was thrown around the room, the pictures were removed from the wall. there was a trash bag full linens not sure if they were dirty or clean. So we decided to go back to the office and ask for another room or at least make our room up. The clerks at the front informed us that the hotel was full and had no other rooms. one of them called 1... read more
Business response:
We apologize as we could not accommodate you this time. It is disappointing to read your comments about our failure to provide a clean room, and thus, your feedback has discussed with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
When arriving to check in to this location we were told that the hotel was understaffed and would not have our double room available until 9pm (check-in was at 3pm) When I asked if we could have a different room to use until the room we booked was available the frond desk lady refused. After traveling all day the hotel should have been more accommodating to their customers since the mistake was made by them.
Business response:
Thank you for choosing us. We apologize for being unable to deliver you a room at the time stated for check-in. Your feedback is shared with the appropriate team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.