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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ugh!!! Never again! The room was poor quality. The blanket had hairs on it and the floors were dirty. The air conditioning smelled like mold and was so humid coming out it made the sheets feel clammy. I could hear the tv next to me. I only slept two hours.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Location was good. Close to interstate, mall, restaurants. Cleanliness of the room was unacceptable! We had made note several weeks when reserving, that we were traveling with a Guide Dog in training, respectfully ask for ground floor, no such luck. Outside sidewalks needed attention. Dirty, stained, cigarette butts all around.. Would not return.
Business response:
Thank you for the review. We are sorry we were unable to provide you with the room you requested and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests do not encounter a similar problem. We hope you will visit us again in the future so that we can try our best to accommodate you with the room that best meets your need. Sincerely, Hotel Management
stairwells were filthy. no coffee in rooms had a microwave,stove and refrigerator in room, but no dishes or utensils. told coffee in office in the morning, but no cups. office so small only 4 people would be comfortable at any time and it is a huge complex.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Check in took forever. 1 inexperienced in front checking in, 2 in the back room socializing and not helping. No change machine in laundry room. No change accessible anywhere. Was told to put my money in the vending machine and push the change button. Duvet on beds had what looked like fresh stains on them. My husband is handicapped and we were on the third floor, no elevators! Handrails for stairs had never been cleaned or painted for years! Will never stay here again!
Business response:
Thank you for taking the time to review our hotel. We are so sorry for the service issues you had at the time of check-in and for the cleanliness drawbacks you encountered in your room. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Also, we truly regret the inconvenience caused to your husband. We would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Man... read more
Had to wait 15 minutes to check in due to lack of staff. Full garbage can in our room when we checked in, no elevators so we had to lug suitcases up 3 flights of stairs.
Business response:
John, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The front counter guy was so into his phone calls personal phone calls he did not explain anything. The room was dirty. I cleaned before putting our stuff out. Pubic hair all over bathroom, the counters had food on them, we stayed 2 nights and was told if we need towels or and thing we need to take old to front counter to get replaced. Have always loved extended stays. Look at one in Simi Valley they understand.
Business response:
Sheri, thank you for being loyal to our brand. On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the perfect visit yo... read more
When we tried to check in..nobody was at the desk. We waited 30 mins for someone. Finally got a room around 730pm. It was 90 degrees outside and The air conditioning didn't work..floors were filthy.
Business response:
Thank you for your review. We apologize for the trouble you had at the time of check-in and the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The night manager had locked him self out and I did not get to check in
Business response:
Thank you for your review of our hotel. We are sorry you experienced difficulties while here. This is not the type of feedback we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thank you again, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.