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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel made was horrible. Price was jacked up for July 4th. Room smelled & bathroom had a very strong Urine smell. I could tell my room had not been cleaned. Pillow cases dirty, crumbs on floor & hair on sink in the very small bathroom. Customers were in line waiting each day because no one maintained the front desk. People hung around late at night between cars and trees, I think they were homeless. All the bad reviews are true. Water pressure very low in shower and it does not drain down. Went to vending machine to get... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to improve our service levels going ahead. Please re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
I travel from Rhode Island to Virginia (about a 10 hour drive). I got to the hotel at 3am 4th of July. I check in and when we get to our room. I notice the bed sheets had a lot of hair from the previous people and the sheets plus the pillow covers were dirty. I went to the lobby and the gentleman gave me extra blanket and pillow covers. He told me he wrote it down so they good room service my room. We went out for the 4th and when we got to our room late in the night, the room was not cleaned and the sheets were still there.... read more
Business response:
We apologize for the behavior of our team and that our staff didn’t action your complaint regarding the cleanliness issue in your room. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Front desk clerk had no help all day I couldn't get dished ro cook with until after 8 and the room was NOT worth over $200. Will NOT be going back!!
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Property dirty and old. No towels weRe in the room Bed was very hard
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations, and for the issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
i arrived at the property around 1:30 and the staff told me i would have to pay a $35 eay check in fee because check on is 2pm or 2:30. this did not make sense to me. if they woulllkooood have said they didn't have a room ready then i could understand....also the facility did nit look inviting.
Business response:
Thank you for your review. We are sorry for your disappointment with the early check-in fees and for the inconvenience it caused. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
well, we were assigned a room that was actually supposed to be under maintenance. It had an overflowing trash can (complete with chicken bones) under the kitchen sink and a used hypodermic syringe on the floor. But the topper was discovered when I turned on the shower only to have water spray out the hole in the wall instead of the shower head. We were allowed to use the shower in the next unit over and promised a new unit when we got back from our family reunion. So all told we were in 3 units in order to accommodate our tw... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our housekeeping and maintenance teams to make sure all procedures are being followed, so this does not happen again. We value your comments and do hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Poor condition. The Hotel was dirty. Our second day had a power outage from the rain and the water went in our room from the main door. Hotel’s staff disappeared right after that and left everyone’s in dark. No back up generator
Business response:
David, thank you for your review. Your candor is appreciated, and we are sorry for the unfortunate incident you encountered and regret the poor service that our front desk associates provided. There is no excuse for this, and the issue has been addressed with the appropriate individuals. We hope you will consider staying with us again, affording us a chance to redeem ourselves and provide you with the excellent service you should have received this time. Sincerely, Hotel Management
No housekeeping services at all. You have to beg for items at the front desk. Pillows and bed very uncomfortable and they charged me an extra $150. They say it was a mistake, yeah ok. Miriam the night check in was the only nice person there.
Business response:
Thank you for reviewing your stay with us. We are sorry for the service issue you faced. Your feedback will be shared with the team to ensure we are more consistent in our service levels. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you again for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.