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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel greeter had a poor attitude and the stairwell smelled like urine and the bathroom had spiders
Business response:
Debra, we aresorry you encountered some issues with housekeeping service during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guests, and our housekeeping staff delivers outstanding service.We sincerely apologize this was not the case during your recent stay.I have shared your feedback with both my teams and will use this as a training opportunity to improve our service delivery. Please consider us again so that we can restore your faith in our hotel and provide you with the hospi... read more
Never Again The room was small, the bed was VERY uncomfortable, towels had a dingy appearance. Noisy.There was anything great about this hotel.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered while here. You deserved a comfortable stay, and we did not live up to your expectations. I have shared your concerns with my entire team in an effort to improve our overall guest experiences. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
They gave away my room I never got a chance to stay because my room was given away before I got there. If it wasn't for the fact that I had relatives who didn't stay far from the area I would have had no place to stay that night. Not only will I not go there I will tell anybody I know to stay away from that place
Business response:
Harold, please accept our sincere apology for the reservation issue you encountered and regret the inconvenience it caused. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will consider giving us the opportunity to make it up to you on your future visit. Sincerely, General Manager
I've had some bad stays ... But this was the worst Upon checkin, Levar was helpful and personable. I even wrote a check in review and talked about how great it was. BUT as we enter it is mediocre... What you would expect at a two star place. We only stayed bc my husband had to go to the hospital after we stayed oceanfront in VA Beach. Beds were comfortable but small. Bathroom was alright. Kitchen was not.... Anyhow, I do not remember what we went to the front desk for later but the woman working, Terri was the worst person I... read more
Business response:
Sarah, thank you for choosing to stay with us. Although your overall stay was good, we are sorry for the service issue you had while you were here. We apologize you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, andwe have addressed your comments with our staff to ensure they deliver excellent service, all the time. We sincerely hope you will give us another chance to impress you on a future visit. Sinc... read more
DOUBLE CHECK ADVERTISING To start with check the advertising pictures, they must be of another location. The breakfast selection also wasn't true. The room clean and smoke free, what's with just three pillows? Had to get heavy blanket from car as theirs were so thin. The staff both night and morning were good and helpful, when asked for another pillow I received a new one and pillow case. The biggest problem was the WiFi it had a weak signal or just kept dropping out, I gave up and used data. A place to stay some what quiet ... read more
Business response:
Donald, I am very sorry we failed to deliver the exceptional stay you deserved. It is disappointing to know you were not pleased with our in-room amenities and the inconvenience it caused. We sincerely apologize for the difficulties you encountered with the internet connectivity, and we have followed up with our Engineering team to address and correct any remaining issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Go elsewhere friends A total disappointment; first and last time.One bottle of shampoo, one bar of soap, no drinking glasses, no flatware or dishes for the kitchenette. Only two towels. No coffee maker. Horrible bed and pillows. Breakfast was whatever you could make with hot water. It's better at 7-11 !!
Business response:
James, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again in the future. Sincerely, General Manager
I was not happy. They stated they had a kitchen which they did but, you have to pay a fee for the dishes and more. I am not with this hotel at all it's actually a Motel because you enter in from outside
Business response:
Ashly, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities, but these items are also available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward... read more
Never again Way overpriced . Small room with a hard bed and a few thin pillows.1 bar of facial soap in bathroom no shampoo no other soap ..nothing. wouldnt recommend this place just stay somewhere cheaper and youd still get a better room . Only good thing is location but theres also plenty of other hotels right beside.
Business response:
Thank you for sharing your candid evaluation. We apologize for your disappointment with our in-suite amenities. Since our suites are designed for long-term guests, they often bring their own bath amenities, so we keep these items at the front desk and it's always complimentary. We are sorry if our front desk didn't communicate this to you during check-in. We appreciate your valuable feedback as it will help us to improve our facilities and service levels. We regret the inconvenience caused and hope we have the opportunity to... read more
Needs new bed Bed had no support and needed to be replaced. Nice room otherwise for the value
Business response:
Thank you for being our guest and letting us know about your stay. We want our guests to have a comfortable stay and to get a restful night’s sleep so I am sorry that you found your bed uncomfortable. Our front desk is available to assist your needs, so they would have been happy to move you to another room at your request. We continually work to improve our facilities, so I appreciate you sharing your comments. We will do our best to provide you with a better experience on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.