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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches all over the room
Business response:
Dear Tina,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visi... read more
I booked a room on expedia and the pics showed on the internet wasnt as seen on the internet. Walked into the room and wasnt pleased very small room this is a motel. It a hotel. False advertising The bathroom smelled just like sh..also the microwave was filthy. I went to the office to get cleaning products and the gentleman said he coulnt gjve me that but never offered me another room. I call the 888 number. and spoke to a representative 5 times however never got pass me letting them allow me to complain and tell them what t... read more
Business response:
Dear Vernette, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Should our handling of this matter have fallen short of your expectations, we regret any dissatisfaction you may have experienced. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to w... read more
stairs and sidewalks need a lot of attention old car need to be towed out
Business response:
Thank you, Meneco, for your feedback. We are pleased to hear about your stay and appreciate your observations regarding the property’s upkeep. At Extended Stay America, we are dedicated to making improvements, including attention to the outdoor areas. We look forward to welcoming you back and providing an even better experience.Sincerely,Hotel Management
Dont do it Do not stay there. It is not safe, especially if you are a woman traveling alone.
Business response:
Dear Tracy, Thank you for expressing your concerns. The safety and comfort of our guests are top priorities, and it’s disappointing to hear that you felt otherwise. Your feedback is valuable and will be shared with our team to help us make improvements. We aim to create a welcoming and secure environment for all, and we apologize that this was not your experience.Sincerely,Hotel Management
This hotel smells like marijuana, it’s noisy and the bed is uncomfortable. We checked out after one night with a second hand high! Yuck.
Business response:
Dear Kelly, Thank you for sharing your experience. We apologize for any discomfort caused during your stay, particularly due to noise and odor issues. Our goal is to provide a clean and comfortable environment, and your feedback will assist us in enhancing our guest experience. We appreciate your comments and regret that your visit did not meet expectations.Sincerely,Hotel Management
Assigned an “Accessible” room on 3rd floor in a building with no elevator.
Business response:
Dear David, Thank you for your feedback. We apologize for the inconvenience you experienced with being assigned an accessible room on the third floor without elevator access. This is certainly not ideal, and we understand how frustrating this can be. We are reviewing our room assignments to ensure that all guests receive appropriate accommodations based on their needs. Your input is valuable to us, and we hope to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.