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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you’re desperate for a place stay if not don’t. The check in was horrible. The very unfriendly staff member didn’t even properly greet me. Once he came from the back he took my information gave me a key and told me where the room was. After climbing three flights of stairs we came to find out my key didn’t work. So I proceeded to walk down three flights of stairs again to have the receptionist at the front tell me the door must be frozen. He went to the back office and filled a coffee thermo with hot water while laughing.... read more
Business response:
Dear Mark, We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback; we hope you will give us another opportunity to serve you.Sincerely,Hotel Management
They don’t have any elevators
Business response:
Dear Abigail,Thank you for your feedback. While the property does not have elevators, we understand that this may be an important consideration for some guests. Our team is always happy to assist with any special requests, including room preferences that may better accommodate your needs. We appreciate you sharing your experience and hope to have the opportunity to provide you with a more comfortable stay in the future. Please don’t hesitate to reach out if we can assist further.Sincerely,Hotel Management
NOT GOOD! I flew all day and got in very late. The man working the front desk was Very nice/plesant. I already knew what I was getting into chosing this place over another, BUT, in my mind i was literally only going to be in there 5-6 hrs so I just needed to sleep. When I arrived, I barely got out of my car, and someone walked up asking for a "Light", and not even to the door, someone asking "can I get a cig?"...I dont smoke... the lighting could be better, I arrived to my room and opened the door and it was straight up STRO... read more
Business response:
Dear Jamie,Thank you for sharing your experience. We sincerely apologize for the discomfort and inconvenience you faced during your stay. While we strive to provide a welcoming and comfortable environment, we regret that certain factors, such as external surroundings and room conditions, impacted your stay. Your feedback is valuable, and we will address these concerns to improve guest experiences, including room freshness and security measures. We understand how frustrating this must have been, especially after a long day of... read more
Toilet didn't work and there was vomit in bathtub
Business response:
Dear Mike,We sincerely apologize for the unacceptable condition of your room. No guest should ever have to experience such issues, and we regret the inconvenience this caused during your stay. Your feedback is extremely valuable, and we are addressing these concerns with our team to prevent future occurrences. Please know that guest comfort and cleanliness are our top priorities. We appreciate your patience and hope you will consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Mana... read more
unsafe ,needs security to many people partying in the parking lot at night, shower floor was very slick almost fell down twice
Business response:
Dear John, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your safety and comfort are of utmost importance to us, and we regret that you felt unsafe. We are actively working to address any security concerns and ensure that all areas are well-maintained. Additionally, we will look into the shower conditions to prevent any further issues. We hope to have the opportunity to welcome you again for a more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.