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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It didn’t have all of what I was looking forward to , a nice lady to check us in would have been nice and maybe a hair dyer and a bath. Could only shower
Business response:
Dear Victoria, Thank you for your feedback. We apologize for not meeting all of your expectations. We're glad you mentioned the lack of a hair dryer and the absence of a bath; your comments help us improve our amenities. We’re also sorry to hear that the check-in experience wasn’t as pleasant as it should have been. We appreciate your input and hope to have the opportunity to better serve you on your next visit. Sincerely,Hotel Management
Roaches- 1 dead, 1 alive =2 too many in the hotel room. Also bed cover had dirt all over and next room sounded like heavy construction was taking place until 10pm. Someone next door was smoking too, so that wafted under the front door that didn't seal all the way-real problem if you are lergic to smoke like I am.
Business response:
Dear Lisa, Thank you for your feedback. We’re deeply sorry to hear about the issues with pests, cleanliness, and noise during your stay. This is not the standard we strive for, and we are addressing these concerns with our team to ensure immediate improvements. We also regret the discomfort caused by the smoke and the door seal. Your comments are valuable for our ongoing efforts to enhance guest experience. We hope to have the chance to provide a better stay in the future. Sincerely,Hotel Management
Terrible customer service at the front desk
Business response:
Dear Boris, Thank you for your feedback. We apologize for the poor customer service you experienced at the front desk. Providing excellent service is a priority for us, and we regret that we fell short in this instance. Your comments will be reviewed with our team to address and improve our service standards. We appreciate you bringing this to our attention and hope to have the opportunity to offer a better experience in the future. Sincerely,Hotel Management
The room was so old, bed squeaks, you can hear people outside and on the next room. The only redeeming thing was that KD at the front desk was so friendly and accommodating.
Business response:
Dear Marita, Thank you for sharing your feedback. We’re sorry to hear that the room did not meet your expectations and that you experienced noise issues. We appreciate your kind words about KD; we’ll be sure to pass along your compliments. We are currently reviewing our facilities to address these concerns and improve the comfort and soundproofing of our rooms. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Roaches Roaches
Business response:
Dear Rufus, Thank you for your feedback. We apologize for the issue you encountered with pests during your stay. This is not acceptable, and we are taking immediate action to address and resolve the situation with our pest control team. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations in this regard. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Broken furniture, loud street noise. Furniture too big for room. AC too close to bed. Rude check in employee.
Business response:
Dear Christine, Thank you for bringing these issues to our attention. We apologize for the discomfort caused by broken furniture, street noise, and the placement of the AC unit. We are also sorry to hear about your experience with our check-in staff; this is not reflective of our service standards. Your feedback is crucial, and we will address these concerns to improve our facilities and service. We hope to have the chance to offer you a better experience in the future. Sincerely,Hotel Management
It was ok i guess
Business response:
Dear Wilson, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.