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Extended Stay America - Chesapeake - Crossways Blvd.
- Hotels
- Chesapeake, VA
About this business
Location details
1540 Crossways Blvd., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Screaming and yelling outside. Trucks practicing backing up at midnight
Business response:
Dear Leila, Thank you for sharing your experience. We apologize for any disturbance caused by external noise. Please know that such occurrences are beyond our control, but we understand their impact on your comfort. We appreciate your understanding and hope the remainder of your stay was enjoyable. We hope to have the opportunity to provide you with a more tranquil and pleasant stay in the future.Sincerely,Hotel Management
Will not stay again.. No smoking in rooms yet whole motel smells like an ashtray. Two nights had no hot water. Couldn't get any towels. Breakfast consisted of packaged muffins and oatmeal bars.
Business response:
Dear Drake, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for your concerns and regret not meeting your expectations. We are working to remedy these issues you have mentioned, so your stay will be perfect next time. Additionally, fresh towels are available at the front desk upon request. We apologize if this was not communicated properly. You are a valued customer, and everything we do aims to provide an excellent experience. We hope you will revisit so we can show you ou... read more
Floors were sticky. Beds were dirty.
Business response:
Dear George, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our rooms, as this is a core focus of our commitment to guest satisfaction. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We hope you will consider giving us another opportunity to host you, and we look forward to providing y... read more
Heat does not work in room 200 and i called front desk and nobody is answering. My room does not have a smoke detector either.
Business response:
Dear Raymond, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The property was wonderful, until I found out apparently I have been banned from all there properties and I don't know why.. I have never stayed at a extended stay before and I couldn't get a good reason why I was banned.. the manager did give me a number to call but the initial shock was mind blowing.. them when I tried to get the room for my girlfriend the 2nd night they wouldn't allow her to stay saying something was off because I used my Afterpay app to pay for it... It almost seemed like we were being singles out of acc... read more
Business response:
Dear Robert, Thank you for sharing your experience with us. We are very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. We sincerely apologize for the inconvenience caused. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Don't hesitate to reach out to us at the hotel for any further queries. Thank you for bringing this to our attention, and we are grateful for your time and consideration. Since... read more
Would be nice to know that even with paying ahead on expedia that there's still a $100 ancillary deposit required at check-in. This tidbit of information may have guided me in a different direction.
Business response:
Dear Eric, Thank you for taking the time to review our hotel. It was disappointing to read that we did not meet your expectations, and we apologize that your stay was anything other than perfect. We are also sorry the deposit policy came as a surprise. Please rest assured that we will share your comments with our leadership team. Feedback such as yours helps us identify areas where we can improve. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you bac... read more
Frequently asked questions about Extended Stay America - Chesapeake - Crossways Blvd.
How is Extended Stay America - Chesapeake - Crossways Blvd. rated?
Extended Stay America - Chesapeake - Crossways Blvd. has a 3.3 star rating with 2,569 reviews.
When is Extended Stay America - Chesapeake - Crossways Blvd. open?
Extended Stay America - Chesapeake - Crossways Blvd. is open now. It will close tomorrow at 12:00 a.m.