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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience Never again will I stay at another extended stay hotel. The hotel was 220 per night and we listened to a dog barking all night. The parking lot wasn’t safe. The room wasn’t as described. Worst experience.
Business response:
Nancy, thank you for your feedback. We apologize for the inconvenience you had due to the barking of the dog and that your suite did not meet your expectations. We wish we had an opportunity to address this and make your experience a relaxing one. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
This is the jankiest hotel I have ever been too. It smelled like piss and there were stains all over the carpet in our room. The bedsheets had holes in them and the bee end pillows were far from comfortable. The dresser cabinets were broken and falling apart and the hot water took forever to come about. There were screaming kids you could hear through the walls, along with signs in the lobby basically alerting of car break ins. Nothing updated in this entire establishment I highly do NOT recommend this place. I honestly want... read more
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize for the housekeeping and maintenance issues. We will discuss your comments with the teams involved to ensure we provide refreshing accommodations. We are also sorry for the noise issue. We hope you will consider staying again so we can prove our dedication to a seamless guest experience. Sincerely, Hotel Management
Conveniently located just off the Highway. Has a wawa located at the end of the road.
Business response:
Thank you for being our guest. We are pleased to know you liked our location with easy access to many places. We hope you will choose us again in the future so we can provide you with a much better experience. Sincerely, Hotel Management
Not so great I usually extended stay but not this one, first off the guy that checked me in was not friendly at all, there was no iron in the room, & no do not disturb sign then when I asked for both I had to wait until later because the young lady couldn't find either & had to call someone else, also there were people hanging outside late at night, it was just not a good stay at all. I will spend more money next time for a much more exclusive hotel.
Business response:
Daniel, thank you for your loyalty to our brand and for selecting us. We apologize as one of our associates did not provide the service you had hoped for and the lack of in-room amenities. We will utilize your comment to enhance our service and facilities. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerely, Hotel Management
The property was in a good location, I just wish I had chosen one of the other hotels in the area.
Business response:
Lynn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Joshua, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Alvin, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Not happy. When I got there the manager stated that the king size bed frame in my room was broken if that was the case why put us in the room and we couldn’t go no other place due to our budget. Someone was smoking in the building my family wasn’t happy but made the best we could. I will not recommend this place.
Business response:
My apologies for your experience during your stay with us. We discovered the broken leg on the bedframe only moments before you arrive and made a temporary fix until we could change the bedframe the very next day.
RUN!!! Room was dirty. Upon check in there was ashes in the sink and the window was open. Hall was very loud. Apparently most people live here. The first night someone was knocking on my door waking me up at 1am. The second night it was a LOT of loud talking, cursing, and laughing waking me up again at 1am. I am a travel nurse and do NOT advise anyone to stay here!! RUN!!
Business response:
Thank you for being our guest. We sincerely apologize your room was not in the spotless condition it should have been when you arrived. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to be diligent. We also apologize for the noise issue and the unpleasant incident you mentioned, which impacted your stay. We wish we had an opportunity to address this and make your experience a relaxing one. It is never our intention to disappoint any of our guests, and we hope to host you in the ... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.