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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
out dated old looking ..broke / dirty chair and desk .,,.new a total update ...
Business response:
Towana, thank you for taking the time to share your feedback. We are sorry for your disappointment with the cleanliness and condition of our hotel. We have noted your comment and will share it appropriately for future modernization plans for our property. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Property needs updating. Carpet was filthy looking. Pillow cases were dirty
Business response:
Oliver, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
The property was dirty the rooms wasn’t clean management never responded
Business response:
Ariamanda, thank you for being our guest and taking the time to share your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our guest rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. This concern should not have gone unaddressed, and we are sorry for how much it affected your stay. We are grateful for your patience and... read more
I didn’t like to much of anything. When I got to room it had a lot smell of popcorn or something in that nature. And this was 8:00pm at night. My friend tried cleaning it up before going to sleep only to find sheets might not have been changed. I had added an extra day to stay but I canceled. I’ve stayed in extended stay hotels before but this was the worst. Even when checking out the next morning no one was at the front desk to voice my concerns. One last thing trash that was on the floor and halls at 8:00 that night was st... read more
Business response:
Barry, thank you for taking the time to evaluate our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired... read more
When we arrived the hotel had given away the Expedia booking and sent us to another one. When we arrived at the other hotel there was several inches of water in the room on the floor. Completely unacceptable. We left.
Business response:
Thank you for your review. We are sorry you were unable to stay with us this time and regret the issues you had with another property. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Eat in kitchen but absolutely nothing in it, no pans, dishes, silverware, etc. if traveling I would not have these items therefore I could not cook in the kitchen. Towels old and rough.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly goin... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.