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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel was dirty room was dirty soon as u walk in the room trash can full of trash everythijg
Business response:
Dear Glenn,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide, and we understand your frustration. Rest assured, we are addressing this matter with our housekeeping team to ensure better attention to detail in the future. Your feedback is invaluable, and we hope to serve you better in the future.Sincerely,Hotel Management
this location smells of urine.the staff waas rude she was complaining about the late reservations coming in. i did not get the room i booked and the room smells of bodies.it smells extrmely old and dusty
Business response:
Dear Brittany, we sincerely apologize for the experience you had during your stay. We understand how unpleasant it must have been to encounter such issues with both the room condition and the staff's behavior. Please know that we take your feedback seriously and will address these concerns with the team to ensure improvements are made. We are committed to providing a comfortable and welcoming environment for all guests, and we hope you will consider giving us another opportunity to serve you better in the future. Thank you f... read more
Never Again During my first night there, someone in the back parking lot was playing Latin music so loudly that I could clearly hear the lyrics from my second-story room. It was after the designated quiet hours, and I had to call the police because the hotel staff seemed indifferent to the situation. When I contacted customer service, they were unhelpful and did not address my concerns. I will never stay at one of their facilities again after this terrible experience. Additionally, the room was outdated and rundown. You need... read more
Business response:
Dear Erika,We deeply regret that your stay did not meet expectations and sincerely apologize for the disturbances and discomfort you experienced. Loud noise after quiet hours and the condition of the room is unacceptable, and we are addressing these issues to prevent similar incidents in the future. We also apologize for any lack of support from staff and customer service, as this is not the level of care we strive to provide. Your feedback is invaluable in helping us improve our services and facilities. We hope you reconsid... read more
This hotel is not up to date and the appearance of the hotel is poor. Bed was not comfortable and bathroom not up to date or clean like it should be.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. Guest comfort and cleanliness are top priorities, and we regret that these aspects fell short during your visit. Your concerns about the appearance, bed comfort, and bathroom cleanliness have been shared with our team for immediate review and improvement. We are committed to enhancing our facilities and services to better meet guest expectations. Your input is invaluable in helping us make these necessary changes... read more
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.