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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so great Musty, moldy smell. Caused frequent coughing. Dirty,stained carpet. Won’t stay there again.
Business response:
Christine, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The first room we checked into had been torn apart & we had to be moved to a 2nd room, keys were wrong & had to get another set.There were no litebulbs over the mirror in the bathroom, we asked for replacement bulbs & never received them.Faucet in tub was broken. In morning, went for breakfast, there was no food left & no more food was provided. Overall a very disappointing experience. {Staff was very pleasant}
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to make sure such situations do not occur again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The bathroom was not clean. And the towels were old a dingy
Business response:
Angela, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Taking money out of your account after paymen! At first I was going to give an ok review until I checked my bank account. They pull money from my account after I already paid. Now I have to be inconvienced for their mistake. Stay at your own risk!
Business response:
Regina, thank you so much for reviewing your stay. We were sorry to read you felt you were overcharged for your visit. If you are in doubt and would like to discuss your charges, please get in touch with our front desk. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Group of guys drinking in the parking lot. Service was horrific. Every time we asked for help it was an inconvenience to them. Check in took over 20 min as well as check out in which they were trying to double charge us even though we showed them proof that we already paid through Orbitz. I would recommend checking out another hotel in the area if you want to save yourself some frustration and get decent service.
Business response:
Thank you for taking time to review your stay. We apologize for the unpleasant encounter at check-in.your feedback will be shared with the appropriate team to remind them our main goal is to provide outstanding customer care to our guests. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Very Unlikely to stay agO No TV remote. Bath tub w/out grab bar or slip free mat. Belfast was coffee & granola bar w/ no place to sit
Business response:
Marcia, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserve a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback has been shared with every department involved so that we can improve our service and facilities moving ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very poor customer service. was told by Chad at expedia that it was okay to have late arrival. i even called the extended stay and they said no problem but they gave away the room. There was a note on file in the computer that i would arrive very late and was told it would be okay. Arrived to hotel at 115am and there was no rooms left. Was traveling with my daughter, future son-in-law and my 18 month old grandson. left NJ at 8:00am and got to hotel at 115am. the customer service was terrible. the check in girl was nasty and ... read more
Business response:
Dear Guest, thank you for taking the time to share your experience with us. We are sorry our hotel was overbooked and unable to accommodate you and your family upon your arrival and for missing some important reservation details. We offer no excuses for this mix-up, and we apologize for the many frustrations and inconveniences. We are happy a room was provided to you the next day and that our manager reached out to you and gave you a partial refund for the troubles. However, if there are any lingering billing issues we recom... read more
I was very disappointed with the service at your f First Bank your service was very poor the people at the front desk was not forever freely made me feel very uncomfortable I will not stay there again for the price you ask for in Greenbrier area it should have better quality people work in this hotel I would not stay there again if possible thank you
Business response:
Aubrey, thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.