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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved and paid in advance via Travelocity for a room with a king size bed. At check in there was some problem and no king was available. After a considerable delay they put me in a twin room. I was in town on business and nearly late due to the holdup. When I finally got to the no smoking twin room, it smelled like stale cigarettes.
The rooms were not clean they had roaches and bugs and the beds had dirty sheets and the tiolet had pee in the seat and the refrigerator had food in it
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We value your observations, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
A total waste of my money right down to the employees and rooms.... Management call me a couple weeks later and spoke with me... And said i would receive a free room for my troubles... still wait ... never again ... save ur money
Avoid at all costs- they gave away my room that had been booked for weeks! We drove 2.5 hrs with 2 small kids to arrive at dinnertime (about 2 hrs after allowed check-in begins) and they had given away my room. Had I read a few reviews on other sites I wouldve seen this is their M.O. and have done it multiple times before. Due to it being a holiday weekend no hotels had vacancies within a 2 hr drive so we were forced to drive all the way back home, only for me to have to have to return the following morning at 3 AM to make a... read more
It was dirty and the trash-rooms smells throughout the hallway. Not good
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry ... read more
Never Again Some of the staff was rude..no maid service.. Breakfast was a joke..no pots pans or utensils in the room for the kitchenette.. toliet was wobbly with putty around it and not level with the floor.. my bathroom door knob fell off.. AMy sister's room was given away because she didn't arrive at the hotel by 6pm even though it says that you have until 11pm to check in.. She also had to keep using my bathroom because her toliet stopped working in her room and no one fixed it after telling the front desk she asked for h... read more
Business response:
Sharon, thank you for being our guest. We apologize for the difficulties you and your sister encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
It was a bad experience.....Terrible... the font desk lady treated us very informal, while speaking in her cel phone. Made reservation for 2 rooms... gave us the 1st room, and WAS NOT READY... the second room was never "entered" in the system, so "housekeeping" tried to open our room at 5:30 AM without adviced.... Like its not enough already, the manager woke up us at 8AM for the issues. THE WORST EXPERIENCE EVER....
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,877 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.