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Extended Stay America - Chesapeake - Greenbrier Circle
- Hotels
- Chesapeake, VA
About this business
Location details
809 Greenbrier Cir., Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed at the hotel for three nights on a business trip. My room had no coffee pot or hairdryer. I was provided shampoo and soap only. My cable television was "snowy" and had very few channels. I never saw another female guest the entire time I was at the hotel. My impression is that this hotel caters to predominately male guests who are tradesmen or in the construction business. I never felt unsafe it was just a very different hotel experience than what I'm used to.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please note, as per our brand standard requirements, we keep the coffee maker and hair dyer at the front desk rather than leaving them in t... read more
First room smelled like an ashtray after we signed a paper saying it’s a non smoking room. Also, there was no toilet paper in the room. The man at the front desk was nice and moved us, but the next room we had was just not cleanly at all. There were also people that disobeyed the no smoking a certain distance from the front door so the enclosed entryway smelled like an ashtray.
Business response:
Alex, thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you ... read more
My room was filthy. The sheets were dingy with stains there was hair left in the shower and juice stains in the carpet
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of your room as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
There was no one at the desk when we checked out. For an extended stay room there was no amenities, no hair dryer,iron, utensils, coffee pot. Bed linens were not changed & no fresh towels.
Business response:
Thank you for your stay with us and for providing your feedback. Please accept our apologies for the less than positive experience at the time of check out and also we apologize our amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to serve you again on your next visit. Sincerely, Hotel Management
The rooms were fairly clean. But the hallways and stair ways are filthy. The hallways also smell really bad. Overall stay was okay but they need some cleaning up to do for sure
Business response:
Thank you very much for your feedback. We are glad that you liked your room. However, we are sorry that you found cleanliness issues around over hallways and we are working with our concerned department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Very different from other extended stay. They should not call themselves extended stay at all. May be motel 1
Business response:
Ernest, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Would never stay here I was met on the elevator by a woman asking what room I was in which made me feel weird and uncomfortable. Loud music in another room. People sitting in the hallway. The room smelled like liquor and sex. The bed had hair in it as well as stains. I did not stay and had to pay more for rooms reserved for last minute but at least I was comfortable.
Business response:
Cortney, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room smelled like weed and cigarete smoke that they charged me $270 for.
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs and for the feedback.We aresorry for the inconvenience you experienced due to the smoke smellin your guest suite. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Please also contact us directly if there are any unresolved billing issues. We welcome any opportunity to leave you with a more favorable impression. Thank you again for being our guest. Sin... read more
Uncomfortable stay ! This was our second trip to this hotel, I will not be returning to it again. On this trip the first room that was assigned to us the refrigerator was leaking water and didn't work. So we were given a second room, my husband notice a small roach on the ceiling. The bed was very uncomfortable, the guest was very loud. We were awakened at 2am by two guest arguing in the hallway and slamming the doors. It just seem to be too many people in and out of the hotel. I did not enjoy this last stay.
Business response:
Karen, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chesapeake - Greenbrier Circle
How is Extended Stay America - Chesapeake - Greenbrier Circle rated?
Extended Stay America - Chesapeake - Greenbrier Circle has a 3.4 star rating with 1,806 reviews.
When is Extended Stay America - Chesapeake - Greenbrier Circle open?
Extended Stay America - Chesapeake - Greenbrier Circle is open now. It will close tomorrow at 12:00 a.m.