Extended Stay America - Chesapeake - Greenbrier Circle

Debra l 

on Expedia

7 years ago

back in the dark ages first they couldn't find our reservation. Then it took an hour to finally check us in.Front desk people nice, but that was it. Its extedned stay - NO utensils, dishes etc in room, you have to ask for them, not even a coffemaker. If you want clean anything, ie: towels, you have to bring the old down to the front desk to exchange for new. Ridiculous. not even a hair dryer. We will never stay in an extended america hotel ever again. 

Michelle 

on Expedia

7 years ago

There was no hot water in multiple rooms and it was a cockroach in the sink 

Stacy 

on Expedia

7 years ago

Too much of a hassle 

Anonymous 

on Expedia

7 years ago

Do NOT STAY AT THIS HOTEL My stay was horrible. The hotel did not offer the breakfast they advertised. Housekeeping stole money out of my room and the hotel was less than clean. I will never go back nor do I recommend anyone to stay here. You may fair better at the Holiday Inn next door. 

Anonymous 

on Expedia

7 years ago

Bed was cracking ,water takes too long to get hot Not happy about water and bet no coffee or cups not enough of soap 

Kelvin 

on Expedia

7 years ago

Would not recommend We were put in a pet room that smelled really strong of Dog urine. We asked several times to be moved to another room. The staff acted as if the entire hotel was booked and we could not be moved. They told us they would see what they could do (i.e. Nothing) we were also charged a fee of $15 that was not authorized after we had checked out. When calling the hotel to figure out what it was for, they said taxes. I'm still not sure what taxes considering we fully paid before check in. 

Karen 

on Expedia

7 years ago

Room smelled of cigarette smoke The front desk person was friendly and check-in was quick. Room was 419 (king bed) and it reeked of cigarette smoke, the bathtub was dirty (specks of dirt and hair), and towels were stained. When I spoke to the same front desk person and told them about the open window, they clearly knew about the smell and still gave us the room! They offered to clean the tub and give us Febreeze to mask the smell. Very disappointed in their lack of customer service training and skills. We visited friends sho... read more

Sharhonda 

on Expedia

8 years ago

You get what you pay for!!