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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The listing say FREE BREAKFAST, that is what I expected. The hotel considers a granola bar, coffee and water to be breakfast. When I think of breakfast, I think of eggs, pancakes, French Toast, waffles, cereal...They really need to be honest in their listing.
Business response:
Corey, we apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
A Dump - You (Don't Even) Get What You Pay For The advertised "continental breakfast" is Costco pre-wrapped blueberry muffins (every day), small granola bars, instant oatmeal packages and coffee. THAT'S IT. The kitchen consists of a 2 burner stove, old microwave and a refrigerator. There are NO pots, glasses, cups, plates, utensils - just lots of empty cabinets. The place is being renovated, at least they were working on some rooms, but the carpets are worn, walls are dingy, bathroom didn't feel clean, towels are small. Most... read more
Business response:
Thank you for being our guest. We are extremely sorry for the difficulties you had while staying with us. We would like to inform you that to ensure the cleanliness of the kitchenware they are kept at the front desk. Please accept our apologies if we did not communicate this to you at check-in. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders to enhance our future guests' experiences. We hope that you will give us a chance to redeem ourselves and to experience our updated h... read more
Dump Worse choice to stay.what adump not worth the money we paid. Bed uncomfortable. Pillows too soft. No dished. Disman hallway. Decrepid stove
Business response:
Pat, we offer sincere apologies for not living up to your expectations for a splendid stay. It feels disheartening to know our hotel’s offerings did not provide the value you were hoping for. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This place just feels dirty. Maybe it's old. Everything needs updating. Maid never came to make up the room.
Business response:
Dan, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Andreas, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
old and dirty found other peoples' hair on the door of the bathroom When I turned down the bed the sheet had dried blood stains on it People were cooking and leaving their doors open so the hallway was flooded with smells I felt unsafe and embarrassed that I chose this hotel
Business response:
A well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Booked this hotel ahead of time, but then double charged my credit card. Very pricey but nothing extraordinary.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Better stay in cheap motel than there Broken everything in an overpriced hotel. Broken fridge, door lock, dripping focet, ac making loud sounds.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.