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Extended Stay America - Chicago - Buffalo Grove - Deerfield
- Hotels
- Buffalo Grove, IL
About this business
Location details
1525 Busch Pkwy., Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, smells bad and minimal everything. The first room provided smelled terrible and the lamps did not work. When requesting a replacement, the second room had a big red carpet stain, the bathtub was stained, the window had a cracked pain, both office chairs were stained, the room did not smell good, the TV had poor reception, Breakfast was minimal at best, bathroom towels were thin and small, amenities were minimal. For the $100 hotel range, not recommended.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your rooms. We have asked our housekeeping staff to make sure these rooms receive a deep clean to remove. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
It is old. The holder for the shower was broken. Overall just a very plain old hotel. I travel all the time for work. This was the first time to stay at an Extended Stay America and defintely the last.
Business response:
Thank you for choosing to stay with us and for the feedback. Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerelyapologize for the maintenance issues in your suite. We have to follow the processes in place to ensure each guest suite is well maintained. We are sorry you were disappointed during your stay, but please give us a second chance to prove ourselves the next time you visit. Sincerely, Hotel Management
Kitchen cabinet doors broken at hinges. Dirty carpet. Questionable guests. Hallway smells like cigarettes and weed. Do not recommend
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Business response:
Tiffany, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
It smelled terrible. The girl gave me a room right next to the trash. Couldn't breathe in the room. Lady was nice enough to give me a new room, but had some attitude about it. New room was better, but man upstairs was pacing back and forth late into the night. Not very clean- counters sticky all over. Very old and not warming environment.
Business response:
Jackie, we appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
First off we got there late (about 12am) the lady was rude like we woke her up. Then just gave us the room card and didn’t tell us anything about hotel or where our room was. Entering the room you have a great kitchen but the temperature of the room you really can’t control it was so hot in our room and was on the coldest setting, the pillows are super thin, the blankets are itchy. Then breakfast time I have no idea it was just coffee and a muffin so that was a huge bummer for us. It just wasn’t what we thought it too be and... read more
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hotel Management
Watch your wallet! The front desk was nice. Room was tidy but after we checked out, "someone" tried to charge my credit card for $7,166 from the hotel. Fortunately I get alerts on charges from my credit card company and I was able to stop it right away.
Business response:
Christine, thank you for taking the time to write a review of our hotel. Although we are happy you had a nice stay with us, we are sorry for the issues you had with the charges on your card. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Poor hotel,difficult to find entrance, room smelt, main light did not work, shower did not work, breakfast a joke, would not stay again.
Business response:
Michael, thank you for your feedback. We are sorry for the difficulties you had while you were here and for the inconvenience it caused. Your comments have been shared with our Housekeeping team to make sure proper procedures are being followed to remove the smell. Also, we have alerted our Maintenance team, and they are checking and fixing the issues you mentioned. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Buffalo Grove - Deerfield
How is Extended Stay America - Chicago - Buffalo Grove - Deerfield rated?
Extended Stay America - Chicago - Buffalo Grove - Deerfield has a 3.7 star rating with 1,197 reviews.
When is Extended Stay America - Chicago - Buffalo Grove - Deerfield open?
Extended Stay America - Chicago - Buffalo Grove - Deerfield is open now. It will close tomorrow at 12:00 a.m.