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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were told to check in at 3pm. However, the room was not even ready at around 5pm, and we had to wait for about 30 mintues at front desk. The room is not clean, AC is too loud.
Business response:
Lin, thank you for your review. We are sorry your room was not ready upon arrival and regret the wait time issues you experienced at the front desk. This is not typical of our service, so we apologize that we fell short. Your comments have been shared with the appropriate teams to ensure a better experience going forward. We appreciate your business. Sincerely, Hotel Management
They denied cash payment and I was forced to go to another place;
Business response:
Thank you for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
Business response:
Thanks for staying with us. We appreciate your feedback!
The air condition didnt work my room was so hot could not sleep .Call the front office to tell them and the lady set to reset it told her i did that so many times and she then told me to crack the window open she would send maintenance in the morning and was rude when I told her I was not going to sleep with out air told me to crack the window open because there where no more rooms if I wanted..I have never been treated so bad .I stayed 5 days at the Edwards and it was just amazing came here this last day in chicago because ... read more
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you had due to the HVAC in your room. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have asked our maintenance team to review and fix the problem you mentioned. We have also approached the associate who serviced you to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We hope you will give us a chance to provide you with th... read more
Business response:
Thanks for staying with us. We appreciate your feedback!
I had a bed with a King size bed reserved. They over booked and only had a room with one Queen size bed available when we arrived. Room they gave me was pretty dirty...pizza crumbs on floor, bathroom floor was in need of cleaning by toilet. Room was pretty run down and in need of maintenance..floor was peeling up in kitchen area, finish worn off dresser.. Overall it was just gross. Glad only spent one night! Staff was friendly thought!
Business response:
Thank you for sharing your review with other travelers. We are sorry you had to wait for your room to be ready and regret the inconvenience caused due to your room. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you reconsider us again when you return to the area. Sincerely, Hotel Management
The staff was very nice and professional. The room I booked was with a King bed and the bed I’ve got when I got there was a full size. I was with my husband and my 6 year old son. It was not a good fit for us. They gave us a second room for free and it was not what I had in mind for our weekend. Plus, the toilet was clogged up and I had to cancel my reservation.
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issue you encountered and regret the maintenance issue you had in the second room. We have shared your feedback with the appropriate team so that we can improve our service moving ahead. Should you stay with us again please request a room that best meets your need, and we'll do our best to honor your request. Sincerely, Hotel Management
You get what you pay for Needs updating, bed very uncomfortable
Business response:
Jeannette, thank you for staying at our hotel. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.