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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing I can say I liked. Disappointed the hotel did not have an ice machine, high definition tv or fitness center. Breakfast was a grab and go...very weak.
Business response:
Thank you for being our guest. We are sorry we missed meeting your expectations with regard to our amenities and regret the inconvenience it caused. Your feedback will be discussed with our front desk associates to make sure we provide clean information going forward. Also, your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The bathroom was dirty. It was as if it hadnt been cleaned in a few days.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and that ruined your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
TERRIBLE SAVE YOUR MONEY AND TIME Hotwire customer service is terrible and so is extended stay my reservation was canceled I had to pay out of pocket for another reservation because miscommunication from the hotel to hotwire I never use neither service again the 2hour phone calls were horrible with people that don’t even speak English TERRIBLE TERRIBLE TERRIBLE
Business response:
Thank you for the feedback. We are sorry for the issue you had with the third party website and the inconvenience caused. We hope you will visit our place back in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There was a beating on the property My stay was fine—stayed twice with a baby, but when I left the second time I got to listen to how the police were there that night due to a domestic assault and that the perpetrators had fled the scene. That’s extremely scary to know there are men (yes there was more than one person who had beat this woman) willing to do that to someone they know, in a hotel where others will overhear so what is to stop them from attacking me with my baby?? Will NEVER stay here again, ever. Also, I had the... read more
Business response:
It was disappointing to learn about your experience, and we apologize that we were unable to make your stay pleasant. We take the safety and security of our guest very seriously and work closely with the local police to ensure a safe and secure environment in our hotel. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
When i came to check in i was waiting 25 mins to be helped. No one was at the front desk. It was no bell to ring. So i decided to call while standing at the front desk. There was still no answer. After 35 mins of neknh helped. Front desk girl didn't seem to be happy about my stay. This is my second time here, didn't expect this. Also when i walked in my room there was no smell. Like a cleanliness/smell good scent. I will like a refund or a free stay. Bad customer service skills and very inconsiderate.. The lady didn't apolog... read more
Business response:
Thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Bad night of sleep The lady that checked me in was very nice but I wish I was aware that they give utensils and such in a box at the front desk because I had to go back downstairs and get it when we found the kitchen empty. The shower made a high screeching noise when I used it so it was a very quick shower. There was a nightstand missing. During the early morning hours, there was yelling and door slamming from a couple rooms down the hall that continued on for a couple hours. I regret not calling the front desk to complain.... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Don’t stay here This hotel was outdated and not clean. I went to dinner within a few minutes of arriving and only returned to pick up my luggage. This place is not for a woman traveling alone. Nor is for anyone who likes clean and updated rooms. This place has not been updated since it was built. I was afraid of bringing home bedbugs.
Business response:
Karen, thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Please consider staying wi... read more
I arrived to find that I could not pay with cash at this location. I was unable to check in.
Business response:
Thank you for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.