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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried my room key didn’t work had it switched twice.. serviceman came to “reset” my door then said if I leave out he would have to do it again. Then on top of that there was nothing in my kitchen.
Business response:
We apologize for the issue you had with regard to key card and the rude behavior by one of our staff members while assisting you with the problem. Your feedback is shared with our team as it will be used to improve our performance going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Poor Choice The room had a foul smell as soon and was very dirty. The bathroom was pretty gross and the bed was extremely uncomfortable.
Business response:
Fernando, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Expect to place a credit card on file (even if room paid through Orbitz) for "incidentals." When front desk clerk asked what "incidentals" there are none at Extended Stay America, was then told "damages." Treating guests at check-in as if they are going to damage your property speaks to the mindset of management and the quality of the property. Internet use will also require you provide an "email address" that is then counter checked by the front desk clerk. Seriously? Why do you need my email address, what are you doing wit... read more
Business response:
We strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If w... read more
I didn’t like anything about the property! It was very old and outdated. I stayed there for 3 nights and was scared to do so that the place might had bed bugs. No one never caked to clean the room the whole time I stayed there!
Business response:
Andrew, thank you for being our guest. We are truly sorry your stay was not up to your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the concerned individuals planning a future renovation. Also, please know that we have strict policies and procedures in place to prevent bedbug infestations, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will return so we can make it up to you. Sincerely, Hot... read more
Got there and my room was sold out. Gave me a smaller room and refunded me $8.
Business response:
Thank you for choosing to stay at our hotel. We are so sorry for not being able to give you the room of your choice. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Overbooked forcing me to find hotel in middle of night had to fight with them to get my money back for people can't share one bed
Business response:
It was disheartening to read about the difficulties you experienced with your reservation on arrival. Moreover, we apologize that we were unable to assist you to your satisfaction. Your feedback has been discussed with our team members, and we have instituted additional training to ensure our guests receives a better service. We truly hope you will consider giving us the opportunity to make it up to you on your next visit. Sincerely, Hotel Management
Not happy with stay We just sold our house in the area so we know this is a good area we are in between closing on our house and moving so we had to stay at a hotel for about 1 week. The police were at this extended stay several times, the atmosphere was un easy. I did not feel safe and I have small children. The staff was very pleasant.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room had a lot of things left over from the previous guest. The cleaning staff barely took their time making sure the whole room was clear.
Business response:
Thank you for your review. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will accept our apologies and consider giving us another chance to s... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.