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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible More like a prison than a hotel. Terrible odor.
Business response:
thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Cheap but disgusting Although check in the staff at the hotel were helpful, the hotel and the room itself were disgusting. I found a roach in the bathroom, there was a booger on the wall by the night stand, the carpets were unclean and overall it gave a feeling of filth. I was disgusted to stay here but I had no choice. Never going to stay at an extended stay just from this single experience.
Business response:
Thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guests include a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we sincerely hope you give us another chance in the future. ... read more
Do not stay here!! Really horrible!. Will not come back here again!. Room is dirty.. the room that i booked was not the one that i got.. don’t be fooled by the room that they advertise in the site..
Business response:
Jerlyn, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Checked out after 30 minutes Odd smells, what appeared to be blood stained carpet and a few very strange happenings. All in the first 30 minutes
Business response:
Lee, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The room was dark, dank, and smelled like feet and cigarettes. I will not stay here again.
Business response:
Latoya, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We have shared your feedback with the respective teams for review and action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Would not recommend There is no gym despite the pictures. The staff was unfriendly and often not at the desk. I was given the key to a room that was already occupied. Disorganized, understaffed, poorly cleaned. Not worth the price.
Business response:
Dear E, Thank you for being our guest and for providing feedback. We are sorry that you were unhappy and that you received poor service from our front desk staff. Additionally, we are sorry for the mix up with the room key. Your comments have been shared with our front desk manager, and we will certainly be addressing this with our staff to make sure we do not make this mistake again. Again, we thank you for your feedback, and we hope you will give us another chance to make a better impression in the future. General Manager
double charged Prepaid for the room in advance. Then got charge again upon leaving with the front desk saying that there will not be any charges and not to worry. It took me 45 minutes and a call on my cell phone to expedia to have the front desk talk to expedia to figure out the reservation was not in their system. 3 days later the hotel post duplicate charges to my charge card. 1 hour later had to dispute the charge with my bank. Let's see how long this takes. Overall the hotel is very budget. For an extended stay - -it h... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We apologize for the unintentional error... read more
You get what u pay for! $80 doesn't get you much! a refrigerator n cupboards in a studio kitchen and not a utensil not a coffee cup not anything that you could remotely think about drinking or eating with. We booked a non-smoking room through Expedia to find out that we were clearly in the smoking room! The recliner n the two desk chairs that were provided were filthy. Our first and last time to stay at an Extended Inn.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
No one was available to check me in. Rang the bell twice, no one came. I waited over 20 minutes for help. Hotel smells of cigarette smoke, elevators need a good scrubbing. Hotel room was not clean, needs a good scrubbing as well. Long hair in the bed, long hair in the shower. I am a bald man, no chance of long hair coming from me! General manager was helpful in the end. I did not stay for the entire reservation, the hotel was kind enough to refund my money and cancel my additional night stay.
Business response:
Jeffry, I apologize that we failed to provide you an exceptional stay. We are really sorry for the cleanliness and the service issues you encountered. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.